Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Travel opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company known for its innovative leadership in the hospitality industry. With a robust presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is rapidly growing its footprint internationally in Europe, Latin America, and the Caribbean. The company manages an extensive portfolio of global properties with an asset value exceeding $20 billion, producing over $5 billion in cumulative revenues. Highgate specializes in all phases of the hospitality property lifecycle, including planning, development, recapitalization, and disposition. The company is distinguished by its creation... Show More
Job Requirements
- At least 6 years progressive experience in hotel or related field
- or 4-year college degree and 4 to 5 years related experience
- or 2-year college degree and 5 to 6 years related experience
- exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
- maintain warm and friendly demeanor at all times
- effective verbal and written communication with all employee and guest levels
- effective listening and clarification of concerns
- multitask and prioritize to meet deadlines
- approach guests and employees in service-oriented manner
- attend hotel required meetings and trainings
- participate in M.O.D. coverage
- maintain regular attendance per scheduling needs
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with hotel standards and regulations
- handle problems effectively
- understand and evaluate complex information
- maintain confidentiality
- perform other duties as requested
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and 4 to 5 years of related experience
- or a 2-year college degree and 5 to 6 years of related experience
- effective communication skills both verbal and written
- ability to listen, understand and clarify employee and guest concerns
- multitask and prioritize departmental functions to meet deadlines
- maintain warm and friendly demeanor
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage as required
- maintain high standards of personal appearance and grooming, including wearing nametags
- comply with Highgate Hotel standards and regulations for efficient operations
- effective problem handling and prevention
- ability to understand and evaluate complex information
- maintain confidentiality
- perform other duties as requested by management
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- conduct weekly staff meetings, including training sessions and review of sales and operations
- meet all financial review dates and corporate programs timely
- hold monthly financial reviews with department managers
- ensure department heads maintain budgeted productivity and accounting procedures
- develop managers through competency and corporate training
- conduct daily sales meetings with Director of Sales focusing on prospecting and existing accounts
- play an active role in hotel sales including client calls and hosting events
- participate in M.O.D. coverage as scheduled
- monitor management trainees development
- adhere to and train on Highgate Hotel policies and procedures
- assist in budget processes
- ensure training and compliance with service standards
- foster a positive team-oriented, guest-focused environment
- conduct regular room inspections with housekeeping and engineering
- process invoices daily with A/P
- submit monthly financial information per accounting calendar
- maintain property cleanliness and maintenance
- ensure employees are attentive, friendly, courteous and efficient
- forecast monthly financial position and analyze data
- handle hiring procedures and interviews for management positions
- conduct performance appraisals and oversee discipline
- perform additional duties as requested by senior management
- ensure fair and equitable treatment of employees
- meet clients on property to aid sales efforts
- be present in public areas during peak times to assist guests
- manage hotel safe security and audits
- conduct monthly credit meetings and engage in credit and collection policies
- complete corporate training and certification
- ensure scheduled meetings occur on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: