Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $76,960.00
Benefits
401(k)
401(k) matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Willow Brook Mall is a bustling shopping center located in Houston, TX, offering a diverse range of retail outlets and entertainment venues. It is a popular destination for shoppers and families looking for a combined shopping and leisure experience. Willow Brook Mall hosts numerous stores and eateries, making it a vibrant part of the community with high foot traffic and a variety of customer needs to be met. The mall prides itself on providing a safe, welcoming, and enjoyable environment for visitors and strives for excellence in customer service and operational efficiency.
Round One Entertainment, a leading operator of family ... Show More
Round One Entertainment, a leading operator of family ... Show More
Job Requirements
- Bachelor's degree preferred but not required
- minimum of 3 years of general manager management experience in a fast-casual or entertainment environment
- demonstrated strong customer service skills
- excellent verbal communication skills
- ability to coach and develop team members
- strong organizational and time management skills
- ability to work in a high noise and physically demanding environment
Job Qualifications
- Bachelor's degree from preferred but not required
- 3+ years of GM management experience in team building, sales development, strong operational skills within a fast-casual theme concept
- superior customer service skills
- strong verbal communication skills supported by a pleasant and positive attitude of can do success
- ability to gain, demonstrate, and coach with operation knowledge
- ability to plan activities, set goals, effectively manage time and work
- shows ability to consistently contribute to the overall improvement of the team
Job Duties
- Responsible for the sales and profit projections as outlined by Executive Management
- meet or exceed sales goals through the efficient execution of Company policies and procedures
- directly supervise department managers to ensure they are in compliance with established store policies and procedures
- provide operational and customer service training for store employees at all levels
- investigate employee issues with assistance from Human Resources
- maintain confidential discussions of employees' increases, promotions or transfers until approved by executive management and paperwork has been prepared and a meeting is scheduled with the employee
- hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc
- ensure the store presents a pleasing image by changing store displays for better traffic flow
- create, prepare and submit reports to corporate such as Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control
- create manager's monthly schedule
- provide store operations and personnel budget plan to Executive Management for review and approval
- write operations manual to include day-to-day procedures to be followed by the department
- prepare and present performance evaluations and counseling notices to direct reports
- know and understand all store employees' job responsibilities
- proactively support any promotional activity within the store and contribute to an effective working environment
- performs special projects and other miscellaneous duties as assigned by Executive Management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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