Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training opportunities
performance-based career advancement
Educational Reimbursement Program
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan with company match
Company-Sponsored Life and AD&D Insurance
voluntary benefits
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Community Choice Financial Family of Brands, often abbreviated as CCF, is a leading consumer specialty finance organization in the United States. With over 10 brands under its umbrella, CCF operates more than 1,500 physical stores across 24 states and offers online financial services in 20 states. The company is dedicated to providing accessible, short-term financial solutions to individuals and communities when they need it most. As a respected name in financial services, Community Choice Financial is recognized for its commitment to diversity, inclusion, and employee growth. It has earned accolades such as being named a Military Friendly Employer and a... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years' experience in a supervisory or leadership role in retail, finance, service, or related industries
- excellent verbal and written communication skills
- proficiency in using phones, point of sale, Microsoft Office, and other systems
- valid driver's license, auto insurance, and personal vehicle for work use with mileage compensated
- must be at least 18 years old (19 in Alabama)
- background check required
- ability to meet physical demands of the position including standing for long periods, moving and lifting up to 25 pounds, moving inside and outside the store, and using mechanical controls such as a keyboard
Job Qualifications
- High school diploma or equivalent
- minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries
- excellent verbal and written communication skills
- proficiency in using phones, point of sale, Microsoft Office, and other systems
- valid driver's license, auto insurance, and personal vehicle to use throughout the workday with mileage compensated
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet the physical demands of the position including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- associates degree or higher is preferred
- experience in check cashing, document verification, money order processing is preferred
- bilingual (English/Spanish) is a plus and may be required for certain locations
Job Duties
- Manage overall store performance by meeting or exceeding company performance standards
- coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery (collections), job duties, and performance reports
- lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue
- examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits
- enforce adherence to quality standards, procedures, and local and state laws and regulations
- participate in audits and compliance reviews as directed by the corporate office or district manager
- supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses
- conduct proper opening and closing procedures and train new staff in keyholder duties
- participate in the selection, review, hiring, and retention of new employees
- develop work schedules in accordance with budget, workloads, and store needs ensuring the store is staffed for optimal performance
- handle complex customer situations with integrity and professionalism
- monitor and maintain internal and external store appearance and address basic facility needs including scheduling maintenance services
- perform duties outside of the office including on-site vehicle appraisals, store errands, and external marketing
- work efficiently in a rapidly changing and fast-paced environment handling multiple challenging tasks
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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