Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,500.00 - $60,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Training and development opportunities
Job Description
Highgate is a leading real estate investment and hospitality management company renowned for its innovation and dominance in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. With a portfolio boasting an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues, Highgate plays a pivotal role in the hospitality industry, offering comprehensive services from property planning and development through to recapitalization or disposition. The company is known for its bespoke hotel brand development and use of proprietary revenue management tools that anticipate and respond to market trends in order to... Show More
Job Requirements
- At least 6 years progressive experience in hotel or related field
- Or a 4-year college degree and 4 to 5 years related experience
- Or a 2-year college degree and 5 to 6 years related experience
- Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently
- Maintain warm and friendly demeanor at all times
- Effective verbal and written communication with all levels of employees and guests
- Ability to listen, understand, and clarify employee and guest concerns
- Able to multitask and prioritize departmental functions
- Approach encounters with guests and employees with courteous and service-oriented manner
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance as required by scheduling
- Uphold high standards of personal appearance and grooming including nametags
- Comply with standards to ensure safe and efficient hotel operations
- Effective problem handling including anticipation and resolution
- Ability to understand and analyze complex information from various sources
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Qualifications
- Proven leadership and management experience in hotel or hospitality operations
- Strong financial acumen and budgeting skills
- Excellent communication and interpersonal skills
- Demonstrated ability to develop and motivate staff
- Experience with sales and client relationship management
- Knowledge of hotel operations and guest service standards
- Ability to conduct thorough inspections and maintain property standards
- Skilled in conducting training sessions and performance appraisals
- Competency in handling confidential information
- Ability to work under pressure and adapt to changing priorities
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including weekly training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure all department heads maintain budgeted productivity levels and accounting procedures
- Develop managers for future advancement through training programs
- Conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
- Participate in hotel sales efforts including client meetings and hosting events
- Provide management on duty coverage as scheduled
- Monitor development of management trainees
- Adhere to Highgate policies and train new managers for compliance
- Assist in hotel budget process
- Ensure service standards training compliance in all departments
- Create a positive team environment focusing on guest service
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Oversee invoice processing using A/P process
- Submit financial documents to Corporate Office monthly
- Ensure cleanliness and maintenance through inspections and preventive maintenance
- Ensure employees are attentive and courteous with guests and colleagues
- Forecast hotel financial position monthly estimating revenues and expenses
- Conduct management interviews and follow hiring procedures
- Interview final candidates for management positions
- Perform Executive Committee performance appraisals
- Motivate and discipline management personnel according to standards
- Perform duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of employees
- Meet clients on property to assist sales
- Engage with guests in public areas during peak times
- Ensure hotel safe handling and audits
- Conduct monthly credit meetings and manage credit policies
- Complete required corporate training and certification
- Ensure all scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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