Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $102,000.00 - $107,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned global hospitality company known for delivering exceptional guest experiences across a diverse portfolio of hotels and resorts. With a commitment to service excellence rooted in its core values, Sonesta crafts memorable stays for customers by blending comfort, style, and outstanding service. The company operates a variety of hotels, including extended stay suites, full-service hotels, and resort properties, each designed to cater to the needs of both business and leisure travelers. Sonesta's reputation is built upon delivering quality accommodations paired with innovative service offerings and personalized guest interactions, making it a leader in the hospitality industry. Through... Show More
Job Requirements
- Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
- Three years as General Manager, Operations Manager, or Director of Sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Knowledge of basic math, budgeting, profit/loss concepts, percentages, and variances
- Strong problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel is required
- Valid driver’s license required
- Ability to frequently stand, bend, climb, kneel and move about the facility
- Exposure to commercial cleaning chemicals
- Ability to carry, lift or pull items up to 50 pounds
- Frequent handling of objects and equipment
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
- Minimum three years’ experience as General Manager, Operations Manager, or Director of Sales in extended stay hotels preferred
- Fluent in English with strong verbal and written communication skills
- Proficient with Microsoft Office and Opera systems preferred
- Strong mathematical skills including budgeting and financial concepts
- Excellent problem-solving, organizational and training abilities
- Ability to travel including overnight trips
- Valid driver’s license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients
- Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates
- Create processes and procedures to ensure the hotel is properly supplied and maintained
- Manage direct sales activities in partnership with Regional Sales Director and Global Sales Office
- Supervise Director of Sales and execute sales and marketing plans
- Manage seasonal demand strategy with Regional Revenue Manager using property management systems
- Regularly sell hotel rooms through direct client contact
- Establish and implement service recovery guidelines for guest satisfaction
- Manage front office, housekeeping, and food and beverage operations through Operations Manager
- Oversee appearance and maintenance of the property with Maintenance Manager
- Attend social events to represent management and prospect sales leads
- Lead development and monitoring of capital and operational budgets
- Collaborate with Finance for financial reporting and variance analysis
- Manage inflow and outflow of money with General Ledger Accountant
- Oversee building condition and maintenance budgets with National Engineering and Facilities Operations
- Ensure proper HR processes for recruiting, training, and performance management
- Coordinate IT management for hardware and software systems
- Oversee procurement processes and analyze spending for efficiencies
- Enforce hotel standards, policies, and procedures
- Act as Manager on Duty as required
- Ensure compliance with health, safety, and alcohol service laws
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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