Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,200.00 - $69,100.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. With a dominant presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, the company is expanding rapidly across Europe, Latin America, and the Caribbean. Highgate's global portfolio comprises properties with an aggregate asset value exceeding $20 billion, generating over $5 billion in cumulative revenues annually. The company excels in providing expert guidance through all stages of the hospitality property lifecycle, including planning, development, recapitalization, and disposition. Known for its creativity, Highgate develops bespoke... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication with all levels of employees and guests
- effective at listening understanding and clarifying concerns
- able to multitask and prioritize departmental functions
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage
- maintain regular attendance
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with hotel standards and regulations
- effective in handling problems including anticipating preventing identifying and solving
- able to evaluate complex information from various sources
- maintain confidentiality
- perform other duties as requested by management
Job Qualifications
- At least 6 years progressive experience in hotel or related field
- or a 4-year college degree and 4 to 5 years related experience
- or a 2-year college degree and 5 to 6 years related experience
- effective verbal and written communication skills
- ability to multitask and prioritize departmental functions
- strong listening and problem-solving skills
- ability to understand and evaluate complex information
- maintain confidentiality
- effective leadership and coaching skills
Job Duties
- Tour the operating departments daily making adjustments as needed via department heads
- conduct weekly staff meetings including training sessions and review of sales and operations efforts
- meet all financial review dates and corporate directed programs timely
- hold monthly financial reviews with department managers MIDs and supervisors
- ensure department heads maintain budgeted productivity and Highgate accounting procedures
- develop managers through competency and corporate sponsored training
- conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
- actively participate in hotel sales efforts including client meetings and hosting events
- participate in required M.O.D. coverage
- monitor development of management trainees
- adhere to Highgate policies and train new managers on compliance
- oversee and assist in the budget process
- ensure service standards training in all departments
- create a positive team environment focused on guest satisfaction
- inspect rooms regularly with Housekeeping Manager and Property Engineer
- process invoices daily using A/P process
- ensure financial documents are submitted to Corporate Office timely
- maintain cleanliness and maintenance of property through inspections and preventive programs
- ensure employees are attentive friendly courteous and efficient
- forecast monthly financial position analyzing revenues and expenses
- prepare and conduct management interviews following SOPs
- interview final candidates for management positions
- perform performance appraisals for Executive Committee members
- motivate coach counsel and discipline management personnel
- perform duties as requested by Vice President or Regional Director of Operations
- ensure fair and equitable treatment of employees
- meet clients on property assisting in sales efforts
- be present in public areas during peak times greeting guests
- manage hotel safe procedures and monthly audits
- conduct monthly credit meetings and handle credit and collections
- complete corporate training modules and certification
- ensure all scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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