Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,000.00 - $86,700.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Employee Discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta Hotels is a renowned hospitality company committed to delivering exceptional guest experiences through its diverse portfolio of hotels, resorts, and serviced suites. As an industry leader, Sonesta focuses on providing high-quality accommodations combined with outstanding customer service to ensure guest satisfaction and loyalty. Operating globally, Sonesta has built a reputation for innovation, operational excellence, and a commitment to community and employee development. The company’s culture emphasizes teamwork, respect, and a passion for hospitality, fostering an environment where associates are empowered to deliver superior service and exceed guest expectations. Sonesta Hotels offers a variety of employment opportunities ranging from entry-level... Show More
Job Requirements
- Bachelor's degree in hotel administration, business administration or related field preferred
- Minimum three years experience as a general manager, operations manager or director of sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- Strong verbal and written communication skills
- Proficient mathematical skills including budgeting and analyzing profit/loss
- Excellent problem solving, reasoning, motivating, organizational and training skills
- Ability to prioritize and organize work assignments effectively
- Experience with Microsoft Office and Opera systems preferred
- Willingness and ability to travel including some overnight stays
- Valid driver's license
- Physical capacity to stand, bend, climb, kneel and move about facility frequently
- Exposure to commercial cleaning chemicals
- Ability to carry, lift or pull items weighing up to 50 pounds
- Frequent handling of objects and equipment
- Availability to work mornings, evenings, weekends, and holidays
Job Qualifications
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including budgeting and profit/loss concepts
- Problem solving, reasoning, motivating, organizational, and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
- Valid driver's license
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients
- Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
- Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, food and beverage outlets meet guest expectations, and the hotel is properly maintained and clean
- Manage direct sales activities in partnership with the Regional Sales Director and Global Sales Office to uncover appropriate demand
- Supervise the Director of Sales and execute the hotel sales and marketing plan
- Manage seasonal demand strategy with the Regional Revenue Manager, adjusting room pricing and occupancy
- Sell hotel rooms through direct client contact
- Establish and implement service recovery guidelines and respond to guest complaints professionally
- Manage front office, housekeeping, and food and beverage operations through direct supervision of the Operations Manager
- Oversee maintenance and physical plant condition via supervision of the Maintenance Manager
- Attend evening social and breakfast events as hotel management representative
- Lead development and monitoring of capital and operational budgets
- Collaborate with finance on financial conditions and reporting
- Ensure proper processes for managing hotel financial inflows and outflows
- Partner with facilities management on building and grounds maintenance and budget
- Manage human resources, recruiting, onboarding, training, performance management, and offboarding processes
- Oversee information technology hardware and software use and maintenance
- Manage purchasing procedures and analyze hotel spending for efficiencies
- Enforce hotel standards, policies, and procedures
- Act as manager on duty when required
- Ensure compliance with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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