Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,400.00 - $69,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. With a dominant presence in major U.S. gateway markets like New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its footprint across Europe, Latin America, and the Caribbean. The company manages a prestigious portfolio of global properties valued at over $20 billion, generating more than $5 billion in cumulative revenues annually. Known for their expert guidance throughout all stages of the hospitality property cycle—from planning and development to recapitalization and disposition—Highgate Hotels also develops bespoke hotel... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- ability to exert up to 20 pounds of force occasionally
- maintain warm and friendly demeanor
- effective communication skills with employees and guests
- multitasking and prioritization abilities
- attendance and participation in meetings and trainings
- comply with attendance and appearance standards
- effective problem handling and confidentiality maintenance
- perform additional duties as requested by management
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree with 4 to 5 years related experience
- or a 2-year college degree with 5 to 6 years related experience
- effective verbal and written communication skills
- ability to multitask and prioritize
- attentive, friendly, courteous, and service oriented
- ability to listen and clarify concerns
- able to maintain confidentiality
- effective problem-solving skills
- maintain high personal appearance and grooming
- compliance with company standards and regulations
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- conduct weekly staff meetings including training sessions
- meet all financial review dates and corporate directed programs timely
- hold monthly financial reviews with department managers and supervisors
- ensure departmental budgeted productivity and accounting procedures
- develop managers through competency and corporate training
- conduct daily sales meetings with Director of Sales
- participate in hotel sales efforts including client interactions
- ensure M.O.D. coverage as scheduled
- monitor management trainee development
- enforce compliance with Highgate Hotel policies and train new managers
- oversee and assist in the hotel budget process
- ensure departmental training in service standards
- foster a positive team environment focusing on guest satisfaction
- inspect rooms regularly with Housekeeping and Engineering
- manage daily invoice processing
- ensure monthly financial document submissions
- maintain cleanliness and maintenance of property
- promote attentive, friendly, and courteous employee interactions
- forecast monthly financial position accurately
- conduct management interviews and hiring procedures
- perform performance appraisals
- motivate and discipline management personnel per standards
- fulfill duties requested by senior management
- ensure fair treatment of employees
- assist sales effort by meeting clients and hosting
- be present in public areas during peak times
- ensure hotel safe handling procedures and audits
- conduct monthly credit meetings and oversee credit policies
- complete required corporate training modules
- ensure all scheduled meetings take place on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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