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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,700.00 - $69,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
This job posting is for the position of General Manager at a reputable hotel property. The company is part of the Extended Stay America (ESA) brand, a well-known hotel chain specializing in providing guests with comfortable, affordable extended-stay accommodations across the United States. ESA prides itself on delivering exceptional guest experiences, a welcoming and productive work environment for its associates, and maintaining high standards of quality and cleanliness. The General Manager plays a pivotal role in ensuring the overall success of the hotel, including guest satisfaction, financial performance, associate engagement, and upholding the company’s brand standards.
Extended Stay Ameri... Show More
Extended Stay Ameri... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration or related field preferred
- Minimum of 3-5 years of experience in hotel management or a similar hospitality leadership role
- Proven track record of achieving guest satisfaction and financial goals
- Strong leadership skills with ability to motivate and develop staff
- Ability to manage multiple priorities in a fast-paced environment
- Excellent organizational and time management skills
- Valid driver’s license and reliable transportation
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- Proven experience in hotel management or a similar leadership role
- Strong knowledge of hospitality operations and guest service standards
- Experience managing and leading teams
- Excellent communication and interpersonal skills
- Ability to analyze financial reports and manage budgets
- Knowledge of relevant employment laws and regulations
- Skilled in conflict resolution and problem solving
- Proficiency with hotel management software and technology
- Commitment to brand standards and continuous improvement
- Ability to work flexible hours including weekends and holidays
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
- Ensures rooms are guest ready, including adhering to the highest cleanliness standards
- maintaining public areas and grounds in excellent condition
- and completing the Green Shield program on schedule and meeting or exceeding brand standards
- Completes daily room and guest ready room inspections
- Manages ESA brand standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances
- Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
- Ensures quality lead generation quotas are achieved through making sure GSRs collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager / Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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