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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $51,900.00 - $77,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
The hiring establishment is a reputable hotel committed to delivering an exceptional guest experience and maintaining high industry standards. This hotel operates within a competitive hospitality landscape, aiming to provide guests with comfortable accommodations, remarkable service, and a welcoming atmosphere. With a dedication to brand standards and sustainability practices such as the Green Shield program, this hotel takes pride in maintaining the cleanliness and upkeep of its rooms, public areas, and grounds. The property's commitment to excellence extends to both guests and associates, fostering a positive work environment where teamwork, professional growth, and employee recognition are highly valued. This hospitality... Show More
Job Requirements
- Bachelor's degree in hospitality management business administration or related field preferred
- minimum of 5 years experience in hotel management or a related leadership role
- demonstrated ability to lead and manage a team effectively
- strong problem solving and decision making skills
- excellent organizational and multitasking abilities
- must be able to work flexible hours including weekends and holidays
- proficiency in relevant hotel management software
- strong attention to detail and commitment to quality service
- ability to communicate clearly and professionally with guests and staff
- physical ability to perform job duties as required
Job Qualifications
- Proven experience in hotel management or a similar leadership role
- strong knowledge of hospitality industry standards and practices
- excellent leadership and team management skills
- ability to resolve guest issues effectively and diplomatically
- experience with budgeting and labor cost control
- skilled in recruitment onboarding and staff training
- familiarity with brand standards and operational protocols
- strong communication and interpersonal skills
- ability to maintain a positive and motivating work environment
- proficiency in performance management and coaching
- knowledge of cash management and financial procedures
- capability to conduct market analysis and competitive surveillance
- commitment to upholding company policies and legal compliance
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for our guests
- ensures that all guest related issues are resolved in a manner consistent with the companys goals and objectives
- ensures rooms are Guest Ready including adhering to the highest cleanliness standards and maintaining public areas and grounds in excellent condition
- completes daily room and Guest Ready room inspections
- manages ESA Brand Standards and processes while pursuing continuous improvement
- ensures the proper recruiting interviewing screening reference checking and hiring procedures are followed
- onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- drives positive work environment through teamwork leading by example with energy enthusiasm and recognition
- partners with District Manager to generate optimal associate performance including coaching counseling and enforcement of company policies in a consistent and fair manner
- conducts daily team meetings to communicate discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- provides team members with the necessary tools and supplies to perform their jobs
- maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle including timely receipt of purchase orders
- ensures purchases made are within budget and by approved vendors
- efficiently manages rooms to keep all guest rooms in service
- effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- responsible for cash management including collection of in-house guest balances
- responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
- ensures quality lead generation quotas are achieved through making sure GSRs collect company names from guests at check-in mining in-house leads and in-house account maintenance competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- upholds and enforces ESA standards and policy compliance at the hotel level
- ensures bank deposits are completed in accordance with company policy
- completes competitive surveillance Sales Drive Bys
- reviews in-house rates
- adheres to federal state and local employment related laws and regulations
- performs duties in all aspects of hotel operations as needed
- directly manages an Assistant General Manager Team Leader
- actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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