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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,100.00 - $68,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
performance bonuses
Job Description
Our client is a leading hospitality company that operates luxury hotels committed to providing exceptional guest experiences. Known for their dedication to maintaining high standards in cleanliness, service, and overall customer satisfaction, they continue to expand their footprint in the industry by upholding brand excellence and delivering unforgettable stays for their guests. The company fosters a culture of teamwork, continuous learning, and positive associate engagement, ensuring employees are supported and motivated to perform at their best. Their hotels include comprehensive training programs, competitive compensation, and career advancement opportunities, making them an exceptional employer in the hospitality sector.
The General... Show More
The General... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- minimum of 5 years experience in hotel management or similar role
- demonstrated leadership in managing hotel teams
- proficient in budgeting and financial analysis
- strong problem-solving skills
- excellent organizational and multitasking ability
- availability to work flexible hours including weekends and holidays
- effective communication skills
- commitment to upholding company brand standards
- ability to train and develop associates
- knowledge of applicable employment laws
- ability to oversee daily operational processes and guest services
- experience with cash management and purchase order systems
Job Qualifications
- Proven experience in hotel management
- strong leadership and team-building skills
- excellent customer service and communication abilities
- knowledge of hospitality industry standards and brand compliance
- experience with financial management and budgeting
- expertise in associate recruitment, training, and development
- ability to effectively resolve guest issues
- proficiency in operational procedures including inspections and maintenance
- familiarity with employment laws and regulations
- capability to analyze market competition and generate leads
- experience managing social media and online reputation
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for our guests
- ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- ensures rooms are guest ready, including adhering to the highest cleanliness standards
- maintains public areas and grounds in excellent condition
- completes the Green Shield program on schedule and meeting or exceeding brand standards
- completes daily room and guest ready room inspections
- manages ESA brand standards and processes while pursuing continuous improvement
- ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- provides team members with the necessary tools and supplies to perform their jobs
- maintains appropriate par levels through daily visual management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- ensures purchases made are within budget and by approved vendors
- efficiently manages rooms to keep all guest rooms in service
- effectively manages and controls labor expenses by approving daily punches timely and utilizes the productivity report to monitor and adjust accordingly to align with company labor standards
- responsible for cash management including collection of in-house guest balances
- ensures all corporate lodging procedures are in place to collect payment timely
- ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- upholds and enforces ESA standards and policy compliance at the hotel level
- ensures bank deposits are completed in accordance with company policy
- completes competitive surveillance (sales drive bys)
- reviews in-house rates
- adheres to federal, state and local employment related laws and regulations
- performs duties in all aspects of hotel operations as needed
- directly manages an assistant general manager/team leader
- actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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