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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,900.00 - $67,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional Development
Job Description
The hiring establishment is a well-established hotel known for its commitment to providing outstanding guest experiences and maintaining high standards across all areas of operations. This hotel operates within the hospitality industry and focuses on delivering excellent service and comfort to its guests, ensuring that every stay is memorable and meets the highest quality standards. The hotel emphasizes a positive work environment for its staff, aiming to be recognized as an exceptional workplace through strong leadership and opportunities for professional growth. Employing a team dedicated to upholding brand standards, the hotel continuously strives to enhance guest satisfaction and achieve financial... Show More
Job Requirements
- Bachelor's degree in hospitality management or a related field
- Minimum of 5 years experience in hotel management or a similar leadership role
- Demonstrated ability to lead and motivate a team effectively
- Strong financial acumen with experience managing budgets and expenses
- Excellent problem-solving and customer service skills
- Knowledge of hotel brand standards and compliance requirements
- Effective communication skills and ability to conduct meetings and training sessions
- Ability to manage cash and perform financial transactions accurately
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- Bachelor's degree in hospitality management or related field
- Proven experience as a hotel general manager or similar role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Financial management experience including budgeting and labor control
- Knowledge of hotel operations, sanitation standards, and brand compliance
- Ability to resolve guest issues effectively and efficiently
- Experience with recruitment, training, and staff development
- Familiarity with market analysis and competitive surveillance
- Ability to use hotel management software and productivity reports
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards
- maintaining public areas and grounds in excellent condition
- completing the Green Shield program on schedule and meeting or exceeding brand standards
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances
- Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
- Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager / Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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