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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,400.00 - $81,300.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
The hiring establishment is a well-established hotel recognized for its commitment to outstanding guest experiences and operational excellence within the hospitality industry. This hotel is dedicated to maintaining high standards of cleanliness, customer service, and brand integrity, making it a preferred choice for travelers seeking comfort and quality. Known for its welcoming atmosphere and dedication to both guests and employees, the hotel upholds a culture of positivity and continuous improvement, positioning itself as an exceptional workplace within the community and the hospitality sector.
The career opportunity presented is for a General Manager role, a pivotal leadership position responsible... Show More
The career opportunity presented is for a General Manager role, a pivotal leadership position responsible... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum 3-5 years experience in hotel management or similar leadership role
- Strong communication skills
- Ability to work flexible hours
- Proficiency in hotel management systems
- Experience in recruiting and staff training
- Understanding of financial management and budgeting
- Ability to manage and motivate a diverse team
- Must comply with all company policies and procedures
- Valid work authorization
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- Proven experience in hotel management or similar leadership role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel management software and Microsoft Office Suite
- Ability to analyze financial reports and control budgets
- Experience with staff training and development
- Knowledge of federal, state, and local employment laws and regulations
- Customer service oriented with problem-solving skills
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
- Ensures rooms are guest ready, including adhering to the highest cleanliness standards
- maintaining public areas and grounds in excellent condition
- Completing the Green Shield program on schedule and meeting or exceeding brand standards
- Completes daily room and guest ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving daily punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances
- Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
- Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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