Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,700.00 - $69,800.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Employer Paid Life Insurance
Employer Paid Long Term Disability
Optional short term disability
Optional buy up long term disability
Optional supplemental life insurance
Optional dependent life insurance
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a well-established hotel management company specializing in delivering exceptional hospitality experiences through its portfolio of extended stay hotels. Known for upholding industry-leading brand standards and promoting a guest-centric culture, ESA Management ensures that each property maintains high levels of cleanliness, service excellence, and operational efficiency. The company prides itself on fostering a positive workplace environment where associates are motivated, engaged, and empowered to contribute to the hotel's success. With a commitment to quality, innovation, and community engagement, ESA Management consistently seeks talented individuals to uphold its reputation as a premier employer in the hospitality industry.
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Job Requirements
- Bachelor's degree or equivalent experience
- Minimum of 3 years in a hotel management role
- Demonstrated leadership abilities
- Strong financial acumen
- Excellent interpersonal and communication skills
- Ability to work flexible hours including weekends and holidays
- Proficiency with hotel management software
- Commitment to upholding company brand standards
- Valid work authorization
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Proven experience in hotel management or similar leadership role
- Strong understanding of hotel operations and brand standards
- Excellent leadership and team-building skills
- Proficient in financial management and budgeting
- Customer service oriented with excellent communication skills
- Ability to manage multiple priorities and work in a fast-paced environment
- Knowledge of employment laws and compliance
- Experience with employee training and development
- Skilled in conflict resolution and guest issue handling
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for guests
- Ensures guest-related issues are resolved in line with company goals and objectives
- Maintains guest rooms and public areas to the highest cleanliness and readiness standards
- Completes daily room and guest readiness inspections
- Manages ESA brand standards and pursues continuous improvement
- Oversees recruiting, interviewing, screening, and hiring processes
- Onboards and trains new associates including compliance with training courses
- Fosters a positive work environment through teamwork and recognition
- Partners with District Manager on associate performance management
- Conducts daily team meetings to communicate updates and hotel needs
- Provides team members with necessary tools and supplies
- Maintains purchase order management within budget and vendor guidelines
- Manages room availability to keep guest rooms in service
- Controls labor expenses using productivity reports and timely punch approvals
- Handles cash management and ensures timely payment collections
- Drives lead generation and market awareness activities
- Upholds ESA policies and standards at the hotel
- Ensures compliance with bank deposit policies
- Conducts competitive surveillance and reviews in-house rates
- Adheres to employment laws and regulations
- Performs various operational duties as needed
- Manages Assistant General Manager or Team Leader
- Monitors guest experience and responds to social media feedback
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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