Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,200.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Employer paid basic life and accidental death and dismemberment insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a renowned hospitality management company specializing in delivering exceptional guest experiences and efficient hotel operations. With a portfolio of diverse hotel properties, ESA Management is committed to upholding the highest standards in the lodging industry. The company prides itself on maintaining strong brand standards, fostering a positive workplace environment, and continuously enhancing its customer service to meet evolving guest expectations. As a trusted employer, ESA Management ensures compliance with all relevant employment laws and provides ample opportunities for professional growth and development within the hospitality sector.\n\nThe General Manager role at ESA Management is a pivotal leadership... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 3 years experience in hotel management or similar role
- Strong organizational and multitasking abilities
- Availability to work flexible hours including weekends and holidays
- Excellent interpersonal and leadership skills
- Ability to maintain composure in high-pressure situations
- Proficient computer skills in relevant software
- Valid driver's license
- Commitment to upholding company policies and standards
Job Qualifications
- Proven experience in hotel management
- Strong leadership and team management skills
- Excellent guest service and communication skills
- Knowledge of hospitality industry standards and brand standards
- Ability to handle financial management and budgeting
- Experience with recruiting, training and onboarding employees
- Proficient in conflict resolution and problem-solving
- Ability to use productivity and management reports to make operational decisions
- Familiarity with employment laws and regulatory compliance
- Capability to conduct market surveillance and competitive analysis
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards
- Maintains public areas and grounds in excellent condition
- Completes the Green Shield program on schedule and meets or exceeds brand standards
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances
- Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
- Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager / Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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