Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,700.00 - $77,200.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
401(k) savings plan
Paid Time Off
Employee assistance program (EAP)
employee recognition programs
Employee perks program
Job Description
ESA Management, LLC is a leading hospitality management company that operates a diverse portfolio of extended stay and select service hotels across the United States. Known for its commitment to delivering exceptional guest experiences while fostering a positive work environment for its associates, ESA Management emphasizes brand standards, quality service, and operational excellence. The company is dedicated to maintaining the highest cleanliness standards, promoting associate satisfaction, and achieving financial goals to sustain and enhance its properties' reputations. ESA Management offers employees opportunities to advance within the hospitality industry in a motivating and inclusive environment. This particular position is for a... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- minimum of 5 years experience in hotel management or related hospitality leadership role
- strong leadership and communication skills
- proven ability to manage financial and operational aspects of a hotel
- knowledge of employment laws and company policies
- ability to work flexible hours including weekends and holidays
- proficiency with hotel management software and Microsoft Office Suite
- ability to handle confidential information with discretion
- strong problem-solving and organizational skills
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- proven experience in hotel management or similar role
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- proficiency in budget management and financial reporting
- knowledge of hospitality industry standards and regulations
- ability to resolve guest complaints effectively
- experience with recruitment and training processes
- ability to analyze market trends and generate leads
- familiarity with brand standards and operational procedures
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for guests
- ensures all guest related issues are resolved consistent with company goals
- ensures rooms are guest ready and maintains highest cleanliness standards
- completes daily room inspections
- manages ESA Brand Standards and pursues continuous improvement
- oversees recruiting, interviewing, screening, and hiring procedures
- onboard and trains new associates including compliance with training courses
- drives positive work environment through teamwork and recognition
- partners with District Manager for optimal associate performance through coaching and counseling
- conducts daily team meetings to communicate company updates
- provides necessary tools and supplies for job performance
- manages PAR levels and purchase orders within budget and approved vendors
- efficiently manages room availability
- controls labor expenses using productivity reports
- handles cash management and corporate lodging payment procedures
- ensures quality lead generation through guest source collections and market awareness
- upholds ESA standards and policy compliance at the hotel
- completes bank deposits in accordance with policies
- conducts competitive surveillance and reviews in-house rates
- adheres to employment laws and regulations
- performs duties across hotel operations
- manages Assistant General Manager or Team Leader
- monitors guest experience and social media for timely responses
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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