Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,100.00 - $69,000.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending accounts
Employer paid basic life and accident and dismemberment insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee Perks Program offering discounts to major companies
Job Description
ESA Management, LLC is a leading hotel management company known for its commitment to delivering exceptional guest experiences and fostering a supportive workplace environment. Specializing in the hospitality sector, ESA Management oversees a portfolio of properties that emphasize quality service, cleanliness, and operational excellence. The company is dedicated to upholding high brand standards while continuously striving to enhance both guest satisfaction and associate engagement across its hotels. As an Equal Opportunity Employer, ESA Management promotes a diverse and inclusive workforce, prioritizing fair treatment and opportunities for all employees. They comply with all applicable federal, state, and local employment laws ensuring... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hotel or hospitality management
- Strong leadership skills
- Excellent customer service orientation
- Knowledge of operational and financial hotel management
- Ability to manage and lead a team effectively
- Strong communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Proficiency in computer systems related to hotel operations
- Must comply with all federal, state, and local employment laws
- Ability to maintain high levels of guest satisfaction and associate engagement
- Experience in cash management and labor cost control
Job Qualifications
- Proven experience in hotel or hospitality management
- Strong leadership and team management skills
- Excellent customer service and guest relations abilities
- Knowledge of financial management and budgeting in a hotel setting
- Proficient in property standards and quality assurance
- Skilled in hiring, training, and developing staff
- Ability to resolve guest issues promptly and effectively
- Experience working with labor and cash management systems
- Competent in data analysis and competitive market surveillance
- High school diploma or equivalent required
- Bachelor’s degree in hospitality or related field preferred
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for guests
- Ensures that all guest related issues are resolved in alignment with company goals
- Ensures rooms are guest ready, adhering to cleanliness standards and maintaining public areas
- Completes daily room and guest ready inspections
- Manages ESA brand standards and processes, pursuing continuous improvement
- Oversees recruiting, interviewing, screening, reference checking, and hiring
- Onboards and trains new associates including compliance with Best Day Ever and Extended Stay University courses
- Drives positive work environment through teamwork and recognition
- Partners with District Manager to coach and counsel associates
- Conducts daily team meetings to communicate updates and hotel needs
- Provides team members with tools and supplies needed
- Maintains appropriate PAR levels and approves purchase orders within budget
- Efficiently manages guest rooms and labor expenses
- Responsible for cash management and timely guest payment collection
- Achieves quality lead generation through proactive guest interactions
- Upholds and enforces ESA standards and policy compliance
- Ensures bank deposits follow company policy
- Completes competitive surveillance including sales drive-bys
- Reviews in-house rates
- Adheres to federal, state and local employment laws
- Performs duties across all hotel operations as needed
- Directly manages an Assistant General Manager/Team Leader
- Actively monitors guest experience and social media for timely responses
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter