Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,300.00 - $76,700.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
employer paid basic life insurance
Employer paid AD and D insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
short term disability
Buy up long term disability
supplemental life insurance
Dependent Life Insurance
401 k savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a reputable hospitality company specializing in managing hotels that prioritize exceptional guest experiences and operational excellence. Known for their commitment to quality service and associate satisfaction, ESA Management operates a portfolio of hotels where maintaining brand standards and fostering a positive work environment are paramount. The company values diversity and inclusion, complying with all federal, state, and local employment laws to ensure a respectful and equitable workplace for all employees.
The General Manager role at ESA Management is a critical leadership position responsible for the overall success of the hotel. This position requires a dynamic i... Show More
The General Manager role at ESA Management is a critical leadership position responsible for the overall success of the hotel. This position requires a dynamic i... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 3-5 years of hotel management experience
- Strong organizational and multitasking abilities
- Ability to work flexible hours including weekends and holidays
- Excellent leadership and motivational skills
- Proficiency in using hotel management software
- Must comply with federal, state, and local employment laws
- Ability to respond effectively to guest complaints and operational issues
- Strong financial acumen to manage budgets and expenses
Job Qualifications
- Proven experience in hotel management
- Strong leadership and team management skills
- Excellent customer service and guest relations abilities
- Knowledge of hotel operations and brand standards
- Effective communication and interpersonal skills
- Ability to manage budgets and labor expenses
- Experience with recruiting, training, and onboarding staff
- Familiarity with cash management and financial procedures
- Capable of handling multiple tasks efficiently
- Proficiency in monitoring and improving guest satisfaction
- Understanding of compliance with employment laws
- Ability to utilize productivity reports and inventory management
- Experience managing subordinate managers or team leaders
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for guests
- Ensures guest related issues are resolved consistent with company goals
- Maintains guest rooms and public areas at the highest cleanliness standards
- Completes daily room and guest ready room inspections
- Manages ESA brand standards and pursues continuous improvement
- Conducts proper recruiting, interviewing, screening, reference checking, and hiring procedures
- Onboards and trains new associates including compliance with training courses
- Drives positive work environment through teamwork and recognition
- Partners with District Manager to enhance associate performance via coaching and counseling
- Conducts daily team meetings to communicate company updates and hotel needs
- Provides necessary tools and supplies for team members
- Maintains appropriate inventory levels through daily management
- Efficiently manages rooms to keep guest rooms in service
- Controls labor expenses by approving daily punches and monitoring productivity
- Manages cash including collection of guest balances and bank deposits
- Achieves lead generation quotas through guest engagement and market awareness
- Upholds ESA standards and policy compliance
- Performs competitive surveillance and reviews in-house rates
- Adheres to employment laws
- Performs duties in all hotel operation aspects as needed
- Manages an Assistant General Manager or team leader
- Monitors guest experience and social media to respond timely
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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