Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,300.00 - $64,800.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
Health care flexible spending accounts
dependent care flexible spending accounts
Employer paid basic life and AD and D insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program offering discounts
Job Description
ESA Management, LLC is a prominent hospitality company dedicated to delivering exceptional lodging experiences through its portfolio of hotels and extended stay properties. Known for its commitment to guest satisfaction and employee engagement, ESA Management prides itself on maintaining high-quality standards and fostering a workplace culture that values teamwork, respect, and professional growth. The company operates its properties with a focus on operational excellence and brand integrity, ensuring guests receive consistent, memorable service across all locations. ESA Management offers competitive wages, comprehensive benefits, and supports employee development, making it a preferred employer in the hospitality industry.
The General Ma... Show More
The General Ma... Show More
Job Requirements
- Minimum three years related hospitality management or related field experience
- Customer experience required
- Must have a valid drivers license and successfully pass a motor vehicle check
- Ability to organize multiple projects, manage and prioritize tasks and meet deadlines
- Basic knowledge of computers and software including ability to use email, word processing, and spreadsheet software
- Ability to manage and direct a staff to perform daily job tasks
Job Qualifications
- Minimum three years related hospitality management or related field experience
- Customer experience required
- Two-year degree highly preferred
- Basic knowledge of computers and software including ability to use email, word processing, and spreadsheet software
- Ability to organize multiple projects, manage and prioritize tasks and meet deadlines
- Ability to manage and direct a staff to perform daily job tasks
- Conversational or proficient in Spanish
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for guests
- Ensures that all guest related issues are resolved in a manner consistent with the companys goals and objectives
- Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards, maintaining public areas and grounds in excellent condition, and completing the Green Shield program meeting or exceeding brand standards
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates including Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate and discuss company updates and hotel needs to improve daily deliverables
- Provides team members with necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prepare for order cycles, ensuring purchases are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizing Productivity reports to monitor and adjust labor standards
- Responsible for cash management including collection of in-house guest balances and ensuring timely payment compliance
- Ensures quality lead generation quotas are achieved through guest engagement, in-house leads, competitive surveillance and market awareness
- Upholds and enforces ESA standards and policy compliance
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager or Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
- Reviews in-house rates
- Adheres to federal, state and local employment laws and regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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