Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,500.00 - $75,500.00
Work Schedule
Standard Hours
Job Description
ESA Management, LLC is a leading hotel management company dedicated to delivering exceptional experiences to guests while fostering a rewarding workplace environment for associates. Known for operating a variety of extended stay and serviced properties, ESA Management is committed to maintaining high standards of cleanliness, guest satisfaction, and operational excellence across its portfolio of hotels. The company emphasizes a culture of teamwork, innovation, and integrity, making it a desirable employer for individuals seeking growth within the hospitality industry. ESA Management operates under brand standards that uphold quality and consistency, enabling it to remain competitive and well-regarded in the hospitality market.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of hotel management experience
- Strong leadership and organizational skills
- Excellent problem-solving abilities
- Ability to work flexible hours including weekends and holidays
- Proficiency with hotel management software and reporting tools
- Valid driver's license
- Ability to maintain confidentiality and act with integrity
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Proven experience in hotel management or leadership role
- Strong knowledge of hotel operations and guest service standards
- Excellent communication and interpersonal skills
- Ability to lead and motivate a diverse team
- Financial acumen to manage budgets and control labor expenses
- Proficiency in managing guest satisfaction and complaint resolution
- Experience with recruiting, hiring, and training employees
- Familiarity with compliance standards and employment laws
- Ability to analyze competitive market conditions and adjust strategies accordingly
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards
- completing the Green Shield program on schedule and meeting or exceeding brand standards
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances
- Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
- Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager / Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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