Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,900.00 - $79,100.00
Work Schedule
Standard Hours
Flexible
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee Perks Program offering discounts to major companies
Job Description
ESA Management, LLC is a prominent hospitality company known for operating extended stay hotels that prioritize guest satisfaction and associate engagement. The company is committed to upholding high standards of service, brand integrity, and financial performance, making it a leader in the extended stay hotel industry. ESA Management prides itself on creating an exceptional workplace environment where associates are valued and motivated to deliver the best possible experience to guests. With a strong focus on employee recognition, training, and career development, ESA Management ensures that its properties operate efficiently and maintain a positive reputation in the hospitality market.
The Ge... Show More
The Ge... Show More
Job Requirements
- Minimum three years related hospitality management or related field experience
- customer experience required
- must have a valid driver's license and successfully pass a motor vehicle check
- 2-year degree highly preferred
- basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
- ability to organize multiple projects
- manage and prioritize multiple tasks and meet deadlines
- ability to manage and direct a staff to perform daily job tasks
- conversational or proficient in Spanish
Job Qualifications
- Minimum three years related hospitality management or related field experience
- customer experience required
- valid driver's license and motor vehicle check
- 2-year degree highly preferred
- basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
- ability to organize multiple projects
- manage and prioritize multiple tasks and meet deadlines
- ability to manage and direct a staff to perform daily job tasks
- conversational or proficient in Spanish
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are guest ready, including adhering to the highest cleanliness standards
- maintaining public areas and grounds in excellent condition
- and completing the Green Shield program on schedule and meeting or exceeding brand standards
- Completes daily room and guest ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving daily punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances
- Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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