Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,200.00 - $69,000.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
long term disability
Employee paid voluntary benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
The hiring company, ESA Management, LLC, is a reputable hospitality management firm known for its commitment to delivering exceptional guest experiences and maintaining high standards in the hotel industry. As a leader in managing hotel properties, ESA Management operates with a focus on customer satisfaction, associate engagement, and operational excellence. The company adheres strictly to brand standards while fostering a welcoming and productive work environment across its properties. ESA Management, LLC is recognized for its inclusive work culture, providing equal employment opportunities to all candidates regardless of race, color, religion, sex, age, or any other protected status.
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Job Requirements
- Bachelor’s degree in hospitality, business administration, or related field preferred
- Minimum 3-5 years of experience in hotel or hospitality management
- Ability to work flexible hours including weekends and holidays
- Strong organizational and time management skills
- Proficient in hotel management software and Microsoft Office
- Ability to lead and motivate a diverse team
- Strong financial acumen and analytic skills
- Excellent customer service orientation
- Valid driver’s license and reliable transportation
- Commitment to uphold company policies and standards
- Ability to comply with federal, state, and local employment laws
- Exceptional problem-solving and decision-making abilities
Job Qualifications
- Proven experience in hotel management or hospitality leadership
- Strong understanding of guest service standards
- Excellent leadership and team management skills
- Ability to manage financial operations and budgeting
- Knowledge of recruitment, onboarding, and training processes
- Skilled in conflict resolution and problem-solving
- Ability to maintain brand standards and ensure compliance
- Capable of performance management including coaching and counseling
- Familiarity with labor management and productivity reporting
- Strong communication and interpersonal skills
- Ability to conduct competitive market analysis
- Knowledge of cash management and payment collection procedures
- Experience in maintaining cleanliness and operational readiness of hotel areas
- Proficient in managing vendor relationships and purchase orders
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for guests
- Ensures all guest-related issues are resolved in line with company goals and objectives
- Ensures rooms are guest ready, adhering to the highest cleanliness standards and maintaining public areas and grounds
- Completes daily room and guest ready room inspections
- Manages ESA brand standards and pursues continuous improvement
- Oversees recruiting, interviewing, screening, reference checking, and hiring procedures
- Onboards and trains new associates including compliance with Best Day Ever and Extended Stay University training courses
- Drives a positive work environment through teamwork, leading by example with energy, enthusiasm, and recognition
- Partners with District Manager to optimize associate performance through coaching, counseling, and policy enforcement
- Conducts daily team meetings to communicate company updates and improve daily deliverables
- Provides team members with necessary tools and supplies
- Maintains appropriate PAR levels and ensures budget-compliant purchasing
- Efficiently manages rooms to keep all guest rooms in service
- Controls labor expenses using productivity reports and timely approval of daily punches
- Manages cash including in-house guest balances and enforces payment collection policies
- Ensures quality lead generation through guest interactions and competitive market awareness
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures completion of bank deposits according to company policy
- Conducts competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state, and local employment laws
- Performs all aspects of hotel operations as needed
- Directly manages an Assistant General Manager/Team Leader
- Monitors guest experience and social media for timely response and issue resolution
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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