Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,800.00 - $71,500.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
employer paid basic life insurance
Employer Paid Long Term Disability
401(k) savings plan
Paid Time Off
Employee assistance program
employee recognition programs
Employee perks program
Job Description
ESA Management, LLC is a prominent hospitality company known for operating a portfolio of extended stay hotels across various locations. Their focus is on creating memorable guest experiences while maintaining high standards of service, cleanliness, and employee satisfaction. As a company committed to excellence and innovation in the hotel industry, ESA Management emphasizes steady financial performance, brand consistency, and a supportive work environment for all associates. With a reputation for offering a great workplace, competitive wages, and a comprehensive benefits package, ESA Management attracts top talent who are passionate about hospitality and guest service.
The General Manager role at E... Show More
The General Manager role at E... Show More
Job Requirements
- Bachelor’s degree or equivalent work experience
- minimum of 5 years experience in hotel management
- proven leadership experience in a similar role
- strong customer service orientation
- excellent organizational and multitasking skills
- ability to work flexible hours including weekends and holidays
- strong financial acumen and budget management skills
- ability to comply with all company policies and federal, state, and local regulations
- excellent problem-solving abilities
- effective communication skills
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- extensive experience in hotel or hospitality management
- proven track record of achieving guest satisfaction and financial goals
- strong leadership and team building skills
- excellent communication and interpersonal skills
- proficiency with hotel management software and Microsoft Office suite
- knowledge of federal, state, and local employment laws
- ability to manage budgets, labor, and purchasing effectively
- experience in coaching and development of associates
- commitment to maintaining high standards of cleanliness and guest services
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
- ensures rooms are Guest Ready, including adhering to the highest cleanliness standards
- maintains public areas and grounds in excellent condition
- completes the Green Shield program on schedule and meets or exceeds brand standards
- completes daily room and Guest Ready room inspections
- manages ESA Brand Standards and processes while pursuing continuous improvement
- ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- onboards and trains new associates including Best Day Ever and Extended Stay University training course compliance
- drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- conducts daily team meetings to communicate and discuss company updates and areas of particular hotel needs
- provides team members with the necessary tools and supplies to perform their jobs
- maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle
- ensures purchases made are within budget and by approved vendors
- efficiently manages rooms to keep all guest rooms in service
- effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- responsible for cash management including collection of in-house guest balances
- responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
- ensures quality lead generation quotas are achieved through guest engagement and market awareness
- upholds and enforces ESA standards and policy compliance at the hotel level
- ensures bank deposits are completed in accordance with company policy
- completes competitive surveillance (Sales Drive Bys)
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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