Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,300.00 - $75,200.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
employer paid basic life insurance
Employer paid AD and D insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
short term disability
Buy up long term disability
supplemental life insurance
Dependent Life Insurance
401K Savings Plan
Paid Time Off
Employee assistance program
Employee Perks Program offering discounts to major companies
Job Description
ESA Management, LLC is a renowned hospitality company dedicated to delivering exceptional guest experiences across its portfolio of hotels. Committed to excellence, ESA Management, LLC upholds high standards of service and operational performance, ensuring each property maintains its brand's integrity and reputation. Known for fostering a positive and supportive work environment, the company emphasizes associate satisfaction alongside guest satisfaction, aiming to create a workplace where employees feel valued and motivated. The company complies fully with federal, state, and local employment laws and maintains a strong commitment to equal opportunity and diversity in its hiring practices.
The General Manage... Show More
The General Manage... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or hotel management
- proven ability to lead and manage teams effectively
- strong customer service orientation
- knowledge of employment laws and regulations
- capability to perform multiple duties across hotel operations
- ability to use management and productivity tools
- availability to conduct daily team meetings
- aptitude for strategic planning and financial oversight
- understanding of corporate lodging procedures
- familiarity with competitive market analysis
- commitment to upholding company standards and policies
Job Qualifications
- experience in hotel management or hospitality leadership
- strong leadership and team management skills
- excellent communication and interpersonal skills
- ability to manage financial and operational budgets
- proficiency in managing guest satisfaction and resolving issues
- familiarity with brand standards and compliance requirements
- experience with recruiting, onboarding and training staff
- skill in labor management and productivity monitoring
- capability in inventory and cash management
- knowledge of market surveillance and lead generation strategies
- commitment to maintaining a positive work environment
- ability to enforce company policies fairly and consistently
Job Duties
- demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- ensures rooms are guest ready, including adhering to the highest cleanliness standards
- maintains public areas and grounds in excellent condition
- completes daily room and guest ready room inspections
- manages ESA brand standards and processes while pursuing continuous improvement
- ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- onboards and trains new associates including Best Day Ever and Extended Stay University training course compliance
- drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- partners with district manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- conducts daily team meetings to communicate and discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- provides team members with the necessary tools and supplies to perform their jobs
- maintains appropriate PAR levels through daily visual management to prepare for weekly or monthly order cycle, including timely receipt of purchase orders
- ensures purchases made are within budget and by approved vendors
- efficiently manages rooms to keep all guest rooms in service
- effectively manages and controls labor expenses by approving daily punches timely and utilizing the productivity report to monitor and adjust accordingly to align with company labor standards
- responsible for cash management including collection of in-house guest balances
- responsible for ensuring all corporate lodging procedures are in place to collect payment timely
- ensures quality lead generation quotas are achieved through making sure GSRs collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- upholds and enforces ESA standards and policy compliance at the hotel level
- ensures bank deposits are completed in accordance with company policy
- completes competitive surveillance (sales drive bys)
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter