Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,300.00 - $76,800.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Employer paid basic life and AD and D insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee Perks Program offering discounts to major companies
Job Description
ESA Management, LLC is a respected hospitality management company dedicated to providing exceptional guest experiences across its portfolio of well-managed hotels. As part of a global network of hospitality professionals, ESA emphasizes a culture of excellence, innovation, and guest satisfaction. The company focuses on building strong community connections and maintaining a rewarding work environment for its employees. ESA Management continuously upholds high standards of service, operational efficiency, and financial performance to enhance the reputation of its properties in the competitive hospitality market.
The General Manager role at ESA Management encapsulates the responsibility for the comprehensive success of a hotel p... Show More
The General Manager role at ESA Management encapsulates the responsibility for the comprehensive success of a hotel p... Show More
Job Requirements
- Minimum three years related hospitality management or related field experience required
- Customer experience required
- Must have a valid driver's license and successfully pass a motor vehicle check
Job Qualifications
- Minimum three years related hospitality management or related field experience required
- Customer experience required
- Must have a valid driver's license and successfully pass a motor vehicle check
- 2-year degree highly preferred
- Basic knowledge of computers and software including ability to use email, word processing, and spreadsheet software
- Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines
- Ability to manage and direct a staff to perform daily job tasks
- Conversational or proficient in Spanish preferred
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are Guest Ready including adhering to the highest cleanliness standards
- Maintains public areas and grounds in excellent condition
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates including compliance with Best Day Ever and Extended Stay University training courses
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate and discuss company updates and areas of particular hotel needs
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management and ensures timely receipt of purchase orders within budget and approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report
- Responsible for cash management including collection of in-house guest balances and ensuring timely payment collections
- Ensures quality lead generation quotas are achieved through several initiatives including mining in-house leads and market awareness
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance including Sales Drive Bys
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager or Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter