Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,500.00 - $76,900.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
voluntary benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee Perks Program offering discounts to major companies
Job Description
ESA Management, LLC is a reputable and dynamic hospitality company dedicated to providing high-quality extended stay accommodations through its managed hotel properties. Known for its commitment to exceptional guest experiences and superior property management, ESA Management operates with a focus on maintaining brand consistency and elevating guest satisfaction. The company's portfolio includes a variety of hotel properties that cater to business travelers, families, and long-term guests looking for both comfort and convenience. ESA Management prides itself on creating a workplace culture that values its associates, fosters teamwork and professional growth, and upholds high standards of service and operational excellence.
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Job Requirements
- Bachelor's degree in hospitality management, business administration or related field preferred
- Minimum of 3-5 years of hotel management experience
- Proven track record of achieving guest satisfaction and financial goals
- Experience managing teams of various sizes
- Knowledge of labor laws and employment regulations
- Proficiency in hotel property management systems
- Strong organizational and multitasking abilities
- Ability to work flexible hours including weekends and holidays
- Excellent problem-solving and decision-making skills
Job Qualifications
- Proven experience in hotel management or similar hospitality leadership role
- Strong understanding of hotel operations, guest services and hospitality standards
- Excellent leadership and team management skills
- Ability to motivate and inspire associates
- Strong communication and interpersonal skills
- Experience with budgeting, labor management and financial controls
- Knowledge of brand standards and compliance requirements
- Proficient in recruitment, onboarding and employee training
- Ability to handle guest complaints and resolve issues effectively
- Familiarity with cash management and accounting procedures
- Understanding of market trends and competitive analysis
- Commitment to regulatory compliance and ethical standards
- Experience managing social media responses and guest reviews
- Ability to conduct staff meetings and manage daily operational tasks
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards
- maintaining public areas and grounds in excellent condition
- and completing the Green Shield program on schedule and meeting or exceeding brand standards
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances and ensuring all Corporate Lodging procedures are in place to collect payment timely
- Ensures quality lead generation quotas are achieved through making sure GSRs collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager/Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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