Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,300.00 - $67,700.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
employer paid basic life insurance
Employer paid AD and D insurance
Employer Paid Long Term Disability
short term disability
Buy-up long term disability
supplemental life insurance
Dependent Life Insurance
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a prominent hospitality company specializing in managing extended stay hotels with a commitment to delivering exceptional guest experiences and maintaining high standards across its properties. Known for its focus on long-term stays, ESA Management offers a professional and dynamic workplace where employees are encouraged to grow and contribute to the company's mission. As an industry leader, ESA Management emphasizes quality service, operational excellence, and a supportive team environment to ensure guest satisfaction and brand integrity. The company fosters a culture of respect, inclusivity, and continuous improvement, making it an exceptional place to work and build a... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum 5 years of experience in hotel management or similar leadership role
- Proven track record of managing guest satisfaction and financial performance
- Strong leadership abilities and decision-making skills
- Exceptional communication and interpersonal abilities
- Ability to work flexible hours including weekends and holidays
- Proficient in hotel management software and Microsoft Office
- Knowledge of labor laws and OSHA regulations
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver's license for local travel between properties
Job Qualifications
- Proven experience in hotel management or related hospitality leadership
- Strong knowledge of hotel operations and brand standards
- Excellent leadership and team management skills
- Ability to drive guest satisfaction and operational excellence
- Proficiency in managing budgets, labor, and financial controls
- Experience in recruitment, staff training, and performance coaching
- Strong communication and interpersonal skills
- Knowledge of compliance with employment laws and hospitality regulations
- Ability to use productivity and management reports for operational decisions
- Skilled in conflict resolution and guest relations management
- Familiarity with social media monitoring for guest feedback
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for guests
- Ensures all guest-related issues are resolved consistent with company goals and objectives
- Ensures rooms are guest ready including cleanliness standards and maintaining public areas
- Completes daily room and guest ready inspections
- Manages ESA brand standards and processes while pursuing continuous improvement
- Manages recruitment, interviewing, screening, reference checking, and hiring procedures
- Onboards and trains new associates including Best Day Ever and Extended Stay University training compliance
- Drives positive work environment through teamwork, energy, enthusiasm, and recognition
- Partners with District Manager to generate optimal associate performance through coaching and policy enforcement
- Conducts daily team meetings to communicate company updates and hotel performance needs
- Provides necessary tools and supplies for team members to perform their jobs
- Maintains appropriate PAR levels and ensures purchases are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Manages and controls labor expenses by approving daily punches timely and utilizing productivity reports
- Responsible for cash management including collection of in-house guest balances
- Ensures quality lead generation quotas are met through guest relationship activities and market awareness
- Upholds and enforces ESA standards and policy compliance at the hotel
- Ensures bank deposits are completed per company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state, and local employment laws and regulations
- Performs all aspects of hotel operations as needed
- Directly manages Assistant General Manager or Team Leader
- Monitors guest experience and social media communications for timely responses
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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