Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
Flexible Schedule
Travel opportunities
Job Description
Host Agency, associated with T. Parker Host, stands as a leading maritime service provider with a legacy spanning back to 1923. Over nearly a century of operations, this company has built a formidable reputation by delivering exceptional ship agency services, prominently within the dry bulk sector. Host Agency is currently recognized as the largest dry bulk ship agent in the United States, managing close to 4,000 vessel movements annually that include dry bulk, breakbulk, tankers, and cruise ships. They serve as an integral link between global principals and local maritime operations, enhancing efficiency and coordination by bridging communication between vessel... Show More
Job Requirements
- Must have prior customer service experience
- valid driver's license with clean driving record
- ability to board vessels via gangway and pilot ladder
- ability to climb ladders, stairs, and ramps
- ability to lift and carry up to 50 lbs
- able to work nights, weekends, and holidays
- willing to relocate to another Host Agency port office
- must obtain ASBA agency certification within three months
- must handle inside and outside environmental conditions
- self-motivated and able to multi-task
- strong communication skills
Job Qualifications
- Prior customer service experience
- prior agency experience a plus
- transitioning military personnel and veterans encouraged to apply
- valid driver's license with clean driving record
- strong interpersonal skills including excellent verbal and written communication skills
- self-motivated and able to multi-task
- analytical and problem-solving skills
- ability to manage high volumes of electronic communication
- ability to work evenings, weekends, holidays, and adapt to fluid ship port schedules
- ASBA agency certified or willingness to become certified within first three months
Job Duties
- Board vessels at marine facilities and mid-stream locations
- coordinate berthing assignments and order pilots, tugs, and linesmen for vessels
- coordinate and order vessel husbandry services within authorized funding limits
- provide timely and accurate responses to incoming email requests and general office traffic
- draft, execute, and dispatch commercial documentation with timeliness and accuracy
- be contactable at all times while on call and maintain readiness to respond to vessel requirements
- follow company standard operating procedures and seek guidance when necessary
- travel to and provide operations support to other ports when required
- assist in the training and onboarding of new team members
- coordinate with U.S. government agencies to prepare and submit required documents, verify successful filings, and schedule vessel attendances
- verify successful filing of cargo import, entry, and export manifests
- maintain professional acumen and customer service mindset when dealing with customers, stakeholders, and industry relationships
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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