Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.29 - $39.05
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
Education Reimbursement
Job Description
Amtrak, a leading passenger railroad service in the United States, is committed to connecting businesses and communities across the country through reliable and efficient train travel. Employing more than 20,000 diverse and energetic professionals in various career fields nationwide, Amtrak prioritizes safety for its passengers, employees, and the public while fostering a culture that values high performance and individual contributions. The company embraces its core values of 'Do the Right Thing, Excel Together, and Put Customers First,' alongside essential capabilities such as building trust, accountability, effective communication, customer focus, and proactive safety and security. This powerful combination of values and... Show More
Job Requirements
- High school diploma or GED
- valid driver’s license
- able to lift items up to 50lbs
- able to push or pull a baggage cart and operate baggage equipment such as a tow tractor
- proficient with baggage and express operation and able to quote rates and information
- excellent written and oral communication skills
- maintain a positive, good-natured attitude
- comfortable interacting with customers, speaking on a public address system and using Amtrak computer systems
Job Qualifications
- High school diploma or GED
- valid driver’s license
- proficient with baggage and express operation and able to quote rates and information
- excellent written and oral communication skills
- ability to maintain a positive, good-natured attitude
- comfortable interacting with customers, speaking on a public address system and using Amtrak computer systems
- skilled in processing all types of Amtrak tickets and tariff understanding
- qualified in the operation of Arrow, RailRes/Stars and QuikTrak systems
- familiar with the operation of the Passenger Information Display System
Job Duties
- Greet, service and ensure general comfort of each passenger
- provide assistance to customers with special needs
- assist passengers with luggage and boarding trains
- make ticket reports promptly and properly safeguard company funds
- prepare related reports
- maintain and perform preventative care on ticket printers and Quik-Trak machines
- keep information racks filled as needed
- perform miscellaneous clerical duties related to the station
- disseminate verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation
- ensure all passenger train boardings are timely
- verify passengers are properly ticketed or have the proper travel documents
- ensure compliance with baggage requirements prior to admission to station platforms
- perform janitorial duties
- handle checked baggage, package express and company materials in the station and on/off train
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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