Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.15
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
uniform provision
Paid training
Parking discounts
Referral bonuses
cell phone plan reimbursement
Job Description
The hiring establishment is a leading airline operational team based in San Francisco, CA, dedicated to providing exceptional customer service and efficient ticketing operations within a dynamic and fast-paced airport environment. This airline operational team is known for its commitment to passenger satisfaction, seamless boarding processes, and strict adherence to safety protocols. With a focus on professionalism and a customer-centric approach, they stand out as a leader in the airline industry, prioritizing both the well-being of passengers and the continuous development of their staff.
This position, Ticketing Customer Service Agent, plays a crucial role in supporting the Customer Service ... Show More
This position, Ticketing Customer Service Agent, plays a crucial role in supporting the Customer Service ... Show More
Job Requirements
- authorized to work in the U.S.
- ability to pass background check and drug screening
- physical stamina to stand and move throughout the terminal
- availability to work at least 4 days per week including weekends and holidays
- flexibility to work early mornings, afternoons, evenings, or nights
- calmness and solution-focus under pressure
Job Qualifications
- high school diploma or equivalent
- experience in customer service or airline operations preferred
- strong verbal and written communication skills
- fluency in English
- ability to use gate management technology
- knowledge of TSA regulations and SOPs
- problem-solving skills
- leadership abilities
- computer literacy
- physical stamina
- bilingual in Japanese preferred
Job Duties
- assist passengers throughout the boarding process
- manage gate activities and verify travel documents
- provide leadership as gate lead by training and mentoring gate agents
- communicate clearly across multiple channels
- check paperwork and monitor compliance with policies
- handle delays, irregularities, and emergencies
- use gate management systems and scanners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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