Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.15
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
hourly pay
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
uniform provided
Paid training
Parking discount
Referral Bonus
cell phone plan reimbursement
Job Description
The hiring establishment is a leading airline operational team based in San Francisco, CA, dedicated to providing exceptional customer service and efficient ticketing operations within a dynamic and fast-paced airport environment. This establishment is committed to ensuring that passengers experience a seamless boarding process through clear communication, strict adherence to safety protocols, and efficient coordination among all team members. The airline is known for its professionalism and customer-centric approach, offering competitive compensation and comprehensive benefits to its employees.
This position, Ticketing Customer Service Agent, plays a crucial role in supporting the Customer Service and Ticketing operational functions specifical... Show More
This position, Ticketing Customer Service Agent, plays a crucial role in supporting the Customer Service and Ticketing operational functions specifical... Show More
Job Requirements
- Authorized to work in the U.S.
- Ability to pass background check and drug screening
- Physical stamina to stand and move throughout the terminal
- Availability to work at least 4 days per week including weekends and holidays
- Flexibility to work early mornings, afternoons, evenings, or nights
- Calmness and solution-focus under pressure
Job Qualifications
- Fluent English communication skills
- Strong verbal and written communication skills
- Active listening skills
- Computer literacy with fast, accurate data entry
- Ability to manage operations and lead a team
- Knowledge of safety and compliance regulations
- Experience in customer service roles
- Bilingual ability in Japanese preferred
Job Duties
- Train, mentor, and oversee gate agents
- Communicate clearly and professionally with various channels
- Check paperwork and monitor compliances
- Handle delays or irregularities at the gate efficiently
- Use gate management systems and scanners
- Understand and enforce company, airline policies, SOPs, and TSA regulations
- Collaborate with airline teams and fellow agents to ensure smooth operations
- Deliver excellent customer service under pressure
- Make clear announcements and provide directions
- Assist passengers at check-in counters
- Verify travel documents and comply with airline and TSA protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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