Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
hourly pay
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
uniform provided
Paid training
Parking discount
Referral Bonus
cell phone plan reimbursement
Job Description
The company hiring for this position operates within the airline services sector, specifically catering to customer service and operational functions at San Francisco International Airport, California. As an established player in the travel and aviation industry, this company is committed to delivering seamless, efficient, and friendly service to passengers navigating terminal operations, particularly focusing on the ticketing and boarding stages. Operating in such a dynamic and fast-paced environment requires employees who are not only skilled in communication and problem-solving but also adaptable to perform under pressure while maintaining high standards of customer service and safety compliance.
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Job Requirements
- Fluent English communication skills
- Strong verbal and written communication
- active listening skills
- Computer literacy and fast, accurate data entry
- Calmness and solution-focus under pressure
- Physical stamina to stand for extended periods and move throughout the terminal
- Authorized to work in the U.S. and able to pass a background check and drug screening
Job Qualifications
- High school diploma or equivalent
- Proven experience in customer service roles
- Strong leadership and supervisory skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, dynamic environment
- Familiarity with airline operations and TSA regulations preferred
- Bilingual ability in Japanese preferred
- Proficient in computer literacy and data entry
Job Duties
- Train, mentor, and oversee gate agents
- Interact professionally and clearly with different communication channels
- Check paperwork and monitor compliance with policies and regulations
- Handle delays and irregularities at the gate efficiently
- Use gate management systems and scanners proficiently
- Understand and apply safety and compliance knowledge including airline and TSA policies
- Collaborate with airline teams and other agents to ensure smooth operations
- Deliver excellent customer service under pressure
- Make clear announcements and provide directions to passengers
- Assist passengers at check-in counters
- Verify travel documents and comply with airline and TSA protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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