Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $36,221.33 - $46,232.59
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Derby City Gaming & Hotel is a premier entertainment destination located in Louisville, Kentucky. Known for its vibrant gaming floor boasting nearly 1,300 of the latest slot games, the property also features a grab-and-go restaurant, the upscale Oliver's Chophouse & Bourbon Bar, and a Kentucky Derby-themed hotel. This unique combination offers guests a blend of excitement, luxury dining, and comfortable lodging, creating an immersive experience that attracts visitors from the region and beyond. Recently expanded, Derby City Gaming & Hotel has been recognized as one of the "Best Places to Work in Greater Louisville" by Louisville Business First, highlighting its... Show More
Job Requirements
- Must be 21 years of age
- high school diploma or GED required
- one to two years of gaming experience preferable
- knowledge of player management systems and Microsoft Office preferred
- valid racing license
- ability to tolerate second-hand smoke, noise, bright lights
- must meet professional appearance standards
- available to work nights, weekends, holidays, and overtime as needed
- ability to perform basic math operations
- excellent oral and written communication skills
- ability to write reports and business correspondence
- ability to interpret instructions
Job Qualifications
- High school diploma or GED
- one to two years of gaming experience preferred
- knowledge of player management systems and Microsoft Office preferred
- valid racing license
- ability to tolerate second-hand smoke, noise, and bright lights
- ability to work nights, weekends, holidays, and overtime
- ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
- strong oral and written communication skills
- ability to write reports and business correspondence
- ability to interpret a variety of instructions
- excellent judgment and communication skills
- must be 21 years of age or older
Job Duties
- Drive guest business through phone interaction and outbound telemarketing focusing on House Accounts and Development Potential Guests
- develop players with VIP potential through telemarketing, in-person interaction, player events, personalized notes, and follow-up communications
- maintain knowledge of marketing and player development promotions and encourage guest participation
- assist in resolving guest opportunities or conflicts fairly and equitably
- support Hosts with special events, off-property events, call projects, and floor coverage during high volume periods
- assist in pulling and returning calls from voicemail and coordinate with Hosts on duty regarding comps
- issue free play and comps for dining based on gaming activity and comp guidelines adhering to audit policies
- exhibit a friendly and courteous manner when interacting with customers and team members
- maintain confidentiality of player information
- adhere to company policies and ensure compliance within area of responsibility
- perform duties safely and report safety hazards
- spend long periods on gaming floor engaging with guests and recruiting new player sign-ups
Job Location
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