Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $9.75 - $16.25
Work Schedule
Flexible
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Job Description
The company is a vibrant and bustling casino environment where entertainment and guest satisfaction are top priorities. Known for its dynamic gaming floor and exceptional hospitality services, the establishment prides itself on creating an exciting atmosphere where guests can enjoy a variety of gaming options alongside high-quality beverage services. This company offers a unique mix of entertainment and customer service, making it a popular destination for both casual visitors and serious gaming enthusiasts. The workplace culture is fast-paced and energetic, with a strong emphasis on teamwork, guest interaction, and regulatory compliance to ensure a safe and enjoyable experience for all... Show More
Job Requirements
- Must be at least 21 years of age
- Ability to stand and walk for extended periods
- Excellent customer service skills
- Ability to work evenings, weekends, and holidays
- Must pass background and drug screening
- Strong observational skills
- Ability to handle cash and paperwork accurately
- Flexible schedule
- Ability to handle routine complaints and escalate as needed
Job Qualifications
- High school diploma or equivalent
- Previous experience in a fast-paced customer service environment preferred
- Knowledge of alcoholic and non-alcoholic beverages
- Strong interpersonal and communication skills
- Ability to work well under pressure
- Basic math skills for handling transactions
- Understanding of regulatory and safety compliance related to gaming and liquor laws
Job Duties
- Provide prompt, friendly, and efficient beverage service to guests on the gaming floor
- Deal with high volume customer interactions while maintaining an outgoing, upbeat, and cheerful attitude
- Build guest relations by engaging with customers to make them feel welcome and comfortable
- Observe all activities within assigned area and offer assistance to guests
- Report anything unusual or out of the ordinary to appropriate personnel
- Handle routine customer complaints and incidents with discretion and escalate to management when necessary
- Ensure guests remain engaged by providing helpful service at every interaction
- Use open body language and communicate politely with guests
- Assist in keeping the gaming area clean by disposing of cups, glasses, or bottles left by guests
- Maintain accuracy and efficiency in monetary and paperwork tasks according to department and property standards
- Adhere to all regulatory, departmental, and company policies in an ethical manner
- Resolve guest disputes quickly up to a predetermined limit and notify management for further assistance
- Cross-train in other departments as required
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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