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Job Overview
Compensation
Hourly
Range $14.50 - $18.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee wellness programs
Transportation assistance
Job Description
The Sturbridge Host Hotel + Conference Center is a premier hospitality establishment located in the heart of Sturbridge, Massachusetts, overlooking the scenic Cedar Lake. This hotel features 232 guest rooms, including 24 mini suites and 5 full suites, providing a comfortable and luxurious stay for guests. The property boasts 35,000 square feet of versatile meeting space, catering to a wide range of events from corporate meetings to social gatherings. Dining options on-site include The Greenhouse, ideal for breakfast, The Oxhead Tavern which offers lakeside dining experiences, and the VIP's Lounge, presenting a variety of choices for guests seeking quality meals... Show More
Job Requirements
- High school diploma or equivalent
- Willingness to provide warm and welcoming customer service
- Ability to maintain a professional image and demeanor
- Ability to follow safety guidelines and procedures
- Availability to work flexible hours including weekends and holidays
- Commitment to teamwork and collaboration
- Ability to monitor and report facility issues
Job Qualifications
- Excellent interpersonal and communication skills
- Ability to maintain professionalism in appearance and behavior
- Strong customer service orientation
- Ability to work effectively in a team environment
- Basic knowledge of safety and cleanliness standards
- Ability to actively listen and respond to guest inquiries and concerns
- Previous hospitality experience is an asset but not required
Job Duties
- Maintains a professional image including appearance verbiage and body language at all times
- Warmly greets both guests and coworkers using the 10/5 first and last rule every time they come in contact
- Actively listens to guests responding appropriately to their questions and/or concerns
- Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others as needed
- Continuously monitors the surroundings to identify cleanliness safety security or building upkeep issues
- Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in attire protective gear and safety procedures
Job Qualifications
Experience
No experience required
Job Location
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