Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Benefits
comprehensive training
competitive compensation
inclusive work environment
generous vacation packages
Equal opportunity employer
Job Description
Hines is a globally recognized real estate investment, development, and management firm with a legacy that spans over 65 years. Renowned for innovation and excellence, Hines has earned a spot on Fast Company’s prestigious list of the World’s Most Innovative Companies for 2024, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. With a diverse portfolio valued at $93.2 billion, Hines manages a wide range of property types including living, office, retail, mixed-use, logistics, and life science projects. The company’s strategic approach combines local expertise with global knowledge, ensuring that... Show More
Job Requirements
- High school diploma or equivalent
- two or more years' experience in customer service
- strong customer service skills
- excellent communication skills
- flexible schedule including weekends and holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- two or more years' experience in customer service environment
- strong customer service orientation
- excellent written and verbal communication skills
- ability to work a flexible schedule including weekends and holidays
Job Duties
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- create a welcoming environment for all residents, guests, and short-term stay guests
- support residents with use of luggage carts
- make reservations for residents as needed
- monitor guest traffic and parking garage for team members and vendors
- maintain parking validation log
- monitor security cameras and fire alarm panel
- answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- update the daily log pertaining to any events and report any concerns to management
- assist with resident event coordination
- book freight elevators for move-ins, move-outs, and furniture deliveries
- maintain equipment inventory
- keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
- organize, coordinate, and implement various resident services and programs
- act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily
- communicate directly to residents using resident app ensuring that responses happen within four business hours
- provide a personalized experience, with emphasis on care and convenience for our future and current residents
- assist with special services offered to Penthouse residents
- engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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