Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Paid vacation
sick leave
Holidays
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
short-term disability insurance
long-term disability insurance
Life insurance
mental health support
employee pet care discounts
Product discounts
Referral bonuses
Paid parental leave
401(k)
growth opportunities
Onboarding support
Equity, inclusion, and diversity groups
Continuing Education
Job Description
VCA Urgent Care Animal Hospital - Mar Vista is a leading veterinary care provider that is revolutionizing the field of veterinary medicine by offering accessible and innovative urgent care services. Located in Los Angeles, CA, this establishment is part of a renowned network dedicated to improving the lives of pets and their owners through compassionate, cutting-edge healthcare. Known for utilizing a virtual waiting room system, VCA Urgent Care offers clients the convenience to wait comfortably at home until their pet is ready for an appointment, significantly reducing stress for both the owners and their animals. The hospital is open seven... Show More
Job Requirements
- 3+ years of client service experience in a veterinary or medical setting
- excellent communication skills both verbal and written
- strong multitasking and organizational skills
- comfortable handling animals and learning restraint techniques
- familiarity with medical terminology or willingness to learn
- able to type 60+ words per minute
- friendly, action-oriented, and a natural team player
- experience with EMRs and comfort using digital tools
- available for weekend and holiday shifts
Job Qualifications
- 3+ years of client service experience in a veterinary or medical setting
- excellent communication skills both verbal and written
- strong multitasking and organizational skills
- comfortable handling animals and learning restraint techniques
- familiarity with medical terminology or willingness to learn
- able to type 60+ words per minute
- friendly, action-oriented, and a natural team player
- experience with EMRs and comfort using digital tools
- available for weekend and holiday shifts
Job Duties
- Greet clients warmly and escort them to exam rooms
- manage incoming calls via multiline phone system
- act as medical scribe for veterinarians, entering EMR notes in real-time
- present treatment plans and answer client questions clearly
- provide progress updates to pet owners during treatment
- support veterinarians and technicians in delivering exceptional care
- review discharge instructions, medications, and follow-up steps
- process checkouts, payments, and insurance documentation including Care Credit
- follow up with clients regarding test results and recovery progress
- maintain accurate and organized medical records
- support hospital cleanliness and sanitation including waste removal
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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