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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $19.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
paid family leave
401k plan
Employee stock purchase plan
Tuition Reimbursement
Job Description
First Mid Bancshares, Inc. is a reputable financial institution known for delivering exceptional banking services while valuing customer satisfaction and trust. As an Equal Opportunity Employer, First Mid Bancshares ensures a respectful and inclusive workplace where all qualified individuals are encouraged to apply. The company offers a Total Rewards program that extends beyond base salary, incorporating a blend of discretionary short-term incentives such as bonuses, commissions, and other incentives. Employees benefit from comprehensive health care packages including medical, dental, and vision coverage with Health Savings Account (HSA) matches, as well as generous paid time off, paid family leave, tuition reimbursement,... Show More
Job Requirements
- High school diploma or GED required
- 1+ year of customer service and cash handling experience or previous experience working in a financial institution preferred
- Previous sales experience preferred
- Ability to complete required compliance and First Mid training curriculum
- Proficient with Microsoft Office and computer applications
- Strong communication and interpersonal skills
- Ability to maintain customer confidentiality
- Adherence to bank compliance, security and operational policies and procedures
Job Qualifications
- High school diploma or GED required
- 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred
- Previous sales experience preferred
- Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process
- Proficient in usage of Microsoft Office and computer applications
Job Duties
- Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction
- Abide by company service standards, including greeting customers and making them feel welcome
- Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request
- Gain manager assistance with any suspicious transactions
- Obtain management approval for transactions outside authorized limits
- Adhere to all bank compliance, security and operational policies and procedures
- Maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties
- Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
- Perform changes to existing accounts as requested by the customer
- Proactively look for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management
- Allow entry of safe deposit box holders if applicable
- Maintain professional appearance and conduct within the guidelines set forth in Employee Handbook
- Maintain customer confidentiality
- Participate in bank promotions, external community events, and promotional activities
- May be required to work in other First Mid Banking centers
- Complete other specified duties as assigned
- Develop and maintain relationships with business partners
- Develop and maintain strong relationships with customers
- Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking
- Maintain knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
- Identify growth opportunities to cross sell products and make referrals to appropriate business lines
- Consistently meet or exceed established goals for the position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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