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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $19.62
Work Schedule
Standard Hours
Benefits
competitive health insurance
Dental Insurance
Vision Insurance
HSA match
401K Plan with employer match
Employee stock purchase plan
Paid Time Off
Paid holidays
Paid parental leave
Tuition Reimbursement
performance-based bonuses
Job Description
First Mid Bancshares, Inc. is a reputable financial institution that prioritizes creating personalized and lasting relationships with its customers. As a prominent banking organization, First Mid provides a comprehensive Total Rewards program designed to offer competitive compensation and benefits to its employees. The company values the importance of rewarding skills, experience, and education through a structured compensation package that includes a base salary alongside discretionary short-term incentives such as bonuses, commissions, or other incentives. Along with competitive pay, employees enjoy a comprehensive benefits package featuring healthcare options, well-being benefits, paid family leave, generous paid time off, banking perks, tuition reimbursement,... Show More
Job Requirements
- High school diploma or GED
- 1+ year of customer service and cash handling experience
- Previous experience working in a financial institution preferred
- Ability to successfully complete required compliance and training curriculum
- Proficient in using Microsoft Office and other computer applications
- Ability to provide excellent customer service and communicate effectively
- Ability to handle cash accurately and maintain cash drawer balances
- Willingness to work at various First Mid Banking centers if required
Job Qualifications
- High school diploma or GED required
- 1+ year of customer service and cash handling experience and or previous experience working in a financial institution preferred
- Previous sales experience preferred
- Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process
- Proficient in usage of Microsoft Office and computer applications
Job Duties
- Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction
- Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
- Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request
- Gain manager assistance with any suspicious transactions
- Obtain management approval for transactions outside authorized limits
- Adheres to all bank compliance, security and operational policies and procedures
- Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties
- Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
- Performs changes to existing accounts as requested by the customer
- Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management
- If applicable, allows entry of safe deposit box holders
- Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook
- Maintains customer confidentiality
- May participate in bank promotions, external community events, and promotional activities
- May be required to work in other First Mid Banking centers
- Complete other specified duties as assigned
- Develops and maintains relationships with business partners
- Develops and maintains strong relationships with customers
- Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking
- Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
- Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines
- Consistently meet or exceed established goals for the position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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