
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Flexible Schedule
Job Description
The Bay Club Company (TBCC) is a distinguished hospitality and fitness club company known for its commitment to excellence and unparalleled member experiences. Operating a variety of upscale clubs that include fitness, recreational, and social amenities, TBCC fosters a unique culture centered around core values and behaviors that guide every action and decision. The company places a high priority on creating a welcoming and professional environment that reflects its core principles such as honesty, proactive thinking, humility, teamwork, and curiosity. These values are not only the foundation of TBCC’s vibrant workplace culture but also essential to delivering outstanding member and... Show More
Job Requirements
- Knowledge of company policies
- ability to read, understand and communicate information and ideas in writing
- ability to understand and communicate effectively with others orally
- ability to utilize club software program and email communication software such as Microsoft Outlook
- minimum of one year experience in hospitality or related service
- food safety certified if applicable
- professional and friendly customer service attitude
- strong verbal communication and conflict resolution skills
- enthusiastic and dependable team player
- self-motivated and initiative-taking
- well organized and detail oriented
- CPR certified
Job Qualifications
- At least one year experience in the hospitality industry or related service position preferred
- food safety certified if applicable
- professional, friendly manner and excellent customer service attitude and abilities
- strong verbal communication and conflict resolution skills
- enthusiastic, responsible, and dependable team player
- self-motivated and takes initiative
- anticipates needs of others and willing to acquire new skills
- well organized and detail oriented
- CPR certified
Job Duties
- Greet members and guests upon arrival to the club
- check members in by verifying their membership
- ensure all guests complete guest registration waiver and pay applicable guest fees
- book appointments, program, and class reservations for members and guests
- provide information regarding club programming and facilities
- deliver exceptional service experience with goal of retaining guests for repeat business
- represent the club professionally through image, dress, communication, and follow through
- provide membership sales team with guest/prospect lead contact information
- operate cash register and process payments
- manage and balance cash drawer each shift
- perform opening and/or closing duties
- answer and transfer phone calls
- create and serve food and beverage items at café
- promote daily specials and encourage upgrades
- maintain clean, safe work environment per food safety standards
- greet and act as host on pool deck
- assist with food and drink orders and event space setup
- offer seating and tours of amenities
- communicate and book appointments for programs and events
- maintain refreshment stations
- provide towels and assist with towel operation
- warmly greet and check members and guests in at parking garage
- audit parked cars as needed
- maintain cleanliness and stock levels throughout club
- perform detail cleaning and preventive maintenance including restocking supplies and janitorial products
- assist with laundry functions including collecting, washing, drying, and folding towels
- communicate timely and follow up
- participate in required events, programs, meetings, and trainings
- maintain flexibility in work schedule including days, evenings, weekends, and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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