Full-time Receptionist

Hendersonville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

team oriented environment

Job Description

Greenbrier-Springfield Animal Hospital is a reputable veterinary care facility dedicated to providing exceptional medical services to pets and their owners. As part of PetVet Care Centers, a national network operating more than 420 hospitals across the U.S. with a team of over 11,000 professionals including 1700+ veterinarians, this hospital combines local leadership with national support to offer outstanding care and service. PetVet Care Centers emphasize a culture of care focused on the well-being of pets, the satisfaction of pet owners, and the growth and welfare of team members. Their model emphasizes partnership, collaboration, and local medical autonomy, empowering each hospital... Show More

Job Requirements

High school diploma or GED
veterinary experience preferred
knowledge of clerical procedures
ability to provide great customer service
ability to perform cashier duties
ability to multitask
ability to pay close attention to details
ability to work a schedule of Tuesday through Saturday
physical ability to lift or carry animals up to 50 pounds
available for full-time hours of 36.5 to 37.5 per week
proficiency with Windows based computer systems

Job Qualifications

High school diploma or GED
may consider an equivalent combination of education, certification, training, and/or experience
veterinary experience preferred
knowledge of clerical procedures such as alphabetizing files and records
ability to provide great customer service in a courteous, prompt, and efficient manner
ability to perform cashier duties accurately
ability to multitask and pay close attention to details
depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking
may involve some climbing, balancing, stooping, kneeling, crouching, or crawling
some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

Job Duties

Offer owners and potential owners a warm and friendly greeting in person or on the phone
answer their questions
provide top notch customer service
maintain a professional appearance (clothes and attitude)
identify and work compassionately with clients in various emotional states
respond to inquiries about the range of services the practice provides and the species it treats
refer to appropriate department or staff member as needed
coordinate the flow of pets and owners in the lobby
placate owners distressed by long waits, scheduling glitches, and other problems
recognize the symptoms of pet(s) and owners in crisis
handle basic medical emergencies appropriately
assist owners when picking up medications or special dietary products
answer questions
input data to practice management software to check pets in
make simple postings to accounts
compile data for various reports
type and edit a variety of correspondence, reports, memoranda, and other material ensuring accuracy
receive and distribute incoming mail
process and stamp outgoing mail
perform cashiering duties
process refunds, returns and credits as needed
organize and process all payment plans
process billing statements and collections
coordinate and schedule appointments
call owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions
may assist with retail sales
may weigh pets when they come in for exams, procedures, etc.
respond to client emails
process faxes
show up for work regularly
obtain previous records from other facilities and add to patient chart
call clients whose pets are overdue for vaccines, grooming, medication refills, etc.
able to learn basic veterinary medicine terminology
become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients
have a strong sense of excellent customer service and be able to provide that to clients even during high stress situations
be able to multi-task efficiently
able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately
may take medication refill requests and messages for doctors
able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software
able to reconcile the drawer and complete end of day duties at the close of the day
perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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