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Full-Time Patient & Family Concierge - UPMC Presbyterian Adult Acute Care (11S)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $29.85
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Employee assistance program
Job Description
UPMC is a renowned healthcare provider recognized for its commitment to delivering exceptional medical care and patient services. With a vast network of hospitals, specialty clinics, and research centers, UPMC is dedicated to advancing health in the communities it serves through cutting-edge treatments, patient-centered approaches, and comprehensive support services. As a leader in the healthcare industry, UPMC emphasizes a culture of respect, innovation, and collaboration to foster positive outcomes for patients and their families.
The Patient & Family Concierge position at UPMC is a vital role that embodies the organization's dedication to an outstanding patient experience. This role is ... Show More
The Patient & Family Concierge position at UPMC is a vital role that embodies the organization's dedication to an outstanding patient experience. This role is ... Show More
Job Requirements
- High School diploma or active high school/GED program enrollment or one year of previous job experience required in lieu of HS diploma/GED
- Availability to work rotating 12-hour shifts including days evenings overnights weekends and holidays
- Ability to follow written and verbal instructions
- No prior experience required for entry-level role
- Six months plus experience required for senior level
- Act 34 clearance
- Desire to provide exceptional patient and family experience
Job Qualifications
- High School diploma or active high school/GED program enrollment or one year of previous job experience required in lieu of HS diploma/GED
- Ability to follow written and verbal instructions
- Previous experience in healthcare or customer service is a plus but not required
- Compassion and desire to provide exceptional patient and family experience
- Effective communication and interpersonal skills
- Reliability and flexibility to work rotating 12-hour shifts including weekends and holidays
Job Duties
- Warmly greet patients and visitors offering directions or escorting them to destinations
- Provide information on visiting hours hospital policies and navigation support
- Maintain patient confidentiality at all times
- Assist with courtesy parking passes parking validation and patient scooter distribution
- Track and document patient belongings upon admission
- Clean and maintain assigned areas including patient rooms public spaces bathrooms and equipment
- Remove trash replenish supplies and organize spaces as needed
- Make beds and change linens in patient discharge rooms
- Report maintenance concerns promptly
- Assemble and serve meals according to diet orders and patient-specific needs
- Ensure food quality and safety following HACCP and departmental guidelines
- Deliver and set up meal trays using approved patient-identification scripting
- Follow all sanitation and safety regulations
- Safely transport patients equipment and lab specimens throughout the hospital
- Clean and inspect transport equipment
- Document transport activity and report concerns or repair needs
- Retrieve set up clean and return telehealth carts for scheduled appointments
- Perform weekly functionality testing and report issues
- Order organize and distribute unit supplies and equipment
- Restock rooms medication carts excluding medications PPE clinical trays and supply areas
- Maintain logs temperature checks and expiration monitoring
- Inventory pumps and remove unnecessary equipment
- Assist with lounge upkeep and unit-specific stocking needs
- Answer phones respond to call lights under NA/PCT direction and positively interact with patients
- Conduct hourly rounding to ensure all needs are met
- Print and distribute plans of care
- Encourage patient mobility with appropriate clinical support
- Assist patients in navigating the UPMC Patient Portal
- Adhere to hand hygiene infection control safety and reporting requirements
- Demonstrate UPMC Values and UPMC Experience Standards
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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