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Full-Time Patient & Family Concierge, Senior - Pittsburgh, PA
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Job Description
UPMC Passavant, located in Pittsburgh, Pennsylvania, is a prominent healthcare facility known for its commitment to providing exceptional patient care and innovative medical services. As part of the University of Pittsburgh Medical Center (UPMC) system, one of the nation's leading healthcare providers and insurers, UPMC Passavant delivers comprehensive medical services, including specialized treatment programs, surgical care, and emergency services. The facility is highly regarded for its patient-centered approach, integrating cutting-edge technology with compassionate care to improve health outcomes for the communities it serves. UPMC Passavant fosters a dynamic environment where healthcare professionals are encouraged to grow and contribute meaningfully to... Show More
Job Requirements
- High school diploma or equivalent
- six months of relevant experience
- demonstrated competency in patient concierge duties
- strong communication skills
- ability to multi-task and coordinate administrative and patient support tasks
- familiarity with electronic health records
- commitment to compassionate patient care
- completion of required annual contributions
- ability to follow instructions
- background checks including Act 34 clearance
Job Qualifications
- High school diploma or one year of previous job experience in lieu of high school diploma or GED
- six months of experience as a Patient and Family Concierge or equivalent
- demonstrated competency in all responsibilities of Patient and Family Concierge role
- internal promotions based on business unit performance assessment
- desire, drive, and compassion to provide exceptional patient and family experience
- completion of one annual contribution such as committee participation, departmental project, peer interviewing, or onboarding/precepting
- ability to follow written and verbal instructions
Job Duties
- Handle department administrative tasks including answering phones, transferring calls, printing reports, entering and communicating physician orders, distributing mail, and checking crash carts
- Coordinate patient tests, procedures, and transports
- complete errands
- order and maintain CyraCom equipment
- assign Responder 5 and phones
- Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request
- Complete patient admissions, discharges, and transfers through the electronic health record
- Update Bedboards and communicate changes
- place work orders or contact Biotronics for equipment issues
- Greet and assist hospital guests
- provide directions and information
- use computers for patient information while respecting confidentiality
- Clean assigned areas and remove trash
- make beds and ensure cleanliness
- report issues to the supervisor
- Safely transport patients and equipment
- deliver supplies and record transportation data
- report activities to the manager
- Order and organize supplies
- maintain inventory and check expiration dates
- monitor and stock patient and supply areas
- Respond to call lights and assist patients
- round hourly and distribute care plans
- perform audits and update bulletin boards
- follow mandatory reporting procedures
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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