Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.79 - $28.03
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Career development opportunities
Equal opportunity employer
Job Description
UPMC Passavant is part of the University of Pittsburgh Medical Center (UPMC), a leading healthcare provider known for its commitment to delivering innovative and compassionate care. UPMC serves a diverse community, offering state-of-the-art medical services and fostering a culture of excellence and continuous improvement. The organization emphasizes a patient-centered approach, ensuring that every individual receives the right care, in the right way, at the right time. As a comprehensive health system, UPMC combines advanced clinical expertise with cutting-edge technology to improve patient outcomes and enhance the overall healthcare experience.
This position is for a Full-Time Patient and Family Conci... Show More
This position is for a Full-Time Patient and Family Conci... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous job experience in lieu of high school diploma or GED
- Six months of experience as a Patient and Family Concierge or equivalent
- Demonstrated competency in Patient and Family Concierge responsibilities
- Desire, drive, and compassion for exceptional patient and family experience
- Ability to follow written and verbal instructions
- Completion of at least one annual contribution from specified options
- Act 34 clearance
Job Qualifications
- High school diploma or equivalent experience
- Six months of experience as a Patient and Family Concierge or equivalent
- Demonstrated competency in all responsibilities of Patient and Family Concierge role
- Desire, drive, and compassion to provide exceptional patient and family experience
- Ability to follow written and verbal instructions
- Completion of annual contribution such as committee participation, departmental project involvement, peer interviewing, or onboarding/precepting other Experience Concierges
- Internal promotions based on business unit's assessment of employee performance
Job Duties
- Handle department administrative tasks including answering phones, transferring calls, printing reports, entering and communicating physician orders, distributing mail, and checking crash carts
- Coordinate patient tests, procedures, and transports, complete errands, order and maintain CyraCom equipment, assign Responder 5 and phones
- Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request
- Complete patient admissions, discharges, and transfers through the electronic health record
- Update Bedboards and communicate changes, place work orders or contact Biotronics for equipment issues
- Greet and assist hospital guests, provide directions and information, use computers for patient information respecting confidentiality
- Clean assigned areas, remove trash, make beds, ensure cleanliness, and report issues to the supervisor
- Safely transport patients and equipment, deliver supplies and record transportation data, report activities to the manager
- Order and organize supplies, maintain inventory, check expiration dates, monitor and stock patient and supply areas
- Respond to call lights and assist patients, round hourly and distribute care plans, perform audits and update bulletin boards, follow mandatory reporting procedures
- Perform other duties as assigned
- Perform in accordance with system-wide competencies and behaviors
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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