Full-Time Patient & Family Concierge, Senior

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.84 - $26.62

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Flexible Schedule

Job Description

UPMC Passavant is part of the University of Pittsburgh Medical Center (UPMC), a prominent and respected healthcare provider known for delivering innovative, compassionate, and high-quality medical services. UPMC is dedicated to improving the patient experience and ensuring that every individual receives the right care, the right way, at the right time, every time. As a leading health system, UPMC Passavant offers advanced medical care and services in a supportive and patient-centered environment, making it an excellent place for healthcare professionals to grow and thrive.

The role of the Full-Time Patient and Family Concierge, Senior at UPMC Passavant, specifically wi... Show More

Job Requirements

High school diploma or equivalent
six months of relevant experience
demonstrated competency in patient concierge duties
internal promotion based on performance
compassionate attitude
completion of annual contribution
ability to follow instructions
clearances including Act 34

Job Qualifications

High School diploma or one year of previous job experience required in lieu of HS Diploma/GED
6 months of experience as a Patient & Family Concierge or equivalent
demonstrated competency in all responsibilities of Patient & Family Concierge role
internal promotions based on business unit assessment of employee performance
desire, drive, and compassion needed to provide exceptional patient and family experience
completion of one annual contribution such as hospital/department committee participation, departmental project involvement, peer interviewing, or onboarding/precepting of other Experience Concierges
ability to follow written and verbal instructions

Job Duties

Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts
coordinate patient tests, procedures, and transports
complete errands
order and maintain CyraCom equipment
assign Responder 5 and phones
build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request
complete patient admissions, discharges, and transfers through the electronic health record
update bedboards and communicate changes
place work orders or contact Biotronics for equipment issues
greet and assist hospital guests
provide directions and information
use computers for patient information while respecting confidentiality
clean assigned areas and remove trash
make beds and ensure cleanliness
report issues to the supervisor
safely transport patients and equipment
deliver supplies and record transportation data
report activities to the manager
order and organize supplies
maintain inventory and check expiration dates
monitor and stock patient and supply areas
respond to call lights and assist patients
round hourly and distribute care plans
perform audits and update bulletin boards
follow mandatory reporting procedures
perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: