Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Job Description
Planned Companies is a well-established organization specializing in providing exceptional client service management solutions. Located in Reston, VA, Planned Companies prides itself on delivering superior service experiences by connecting businesses with high-quality concierge support. As a recognized leader in the industry, the company emphasizes professionalism, customer satisfaction, and tailored service offerings to meet diverse client needs. With a strong focus on fostering relationships with local businesses and understanding client preferences, Planned Companies supports a dynamic and people-oriented work culture that values excellence and client engagement.
The Lead Concierge position at Planned Companies offers a unique opportunity for an experienced pr... Show More
The Lead Concierge position at Planned Companies offers a unique opportunity for an experienced pr... Show More
Job Requirements
- Minimum of 2+ years client-facing experience
- basic computer literacy skills
- proficiency in Microsoft Suite
- advanced written and verbal communication skills
- polite, friendly, and self-assured attitude
- skills in multitasking and good time management
- some experience with scheduling
- basic knowledge of resident portal software
Job Qualifications
- Minimum of 2+ years client-facing experience
- basic computer literacy skills and talent for technology
- proficiency in Microsoft Suite
- advanced written and verbal communication skills
- polite, friendly, and self-assured attitude
- skills in multitasking and good time management
- some experience with scheduling
- basic knowledge of resident portal software
Job Duties
- Manage concierge staff
- handle inquiries from clients and residents in a professional manner
- help with the organization of on-site events
- greet clients when they enter the building and guide them to their designated areas
- process important queries and manage customer expectations in a polite and friendly manner
- keep track of frequent clients and create a tailored experience based on their personal needs
- answer telephones and monitor the lobby
- provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc
- maintain control of all keys including logging the keys in and out
- announce all visitors to the clients and tenants and keep all visitors at the front desk until permission is received from the unit resident or tenant
- maintain a clean and pleasant environment
- log in and secure all packages, deliveries, and other appropriate items at the designated area
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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