Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee travel privileges
Life insurance
Disability insurance
Job Description
Envoy Air, a regional subsidiary of American Airlines, plays a critical role in connecting communities and providing exceptional travel experiences throughout the United States. As a trusted regional airline, Envoy Air operates flights with a commitment to safety, customer service, and operational excellence. The company values its employees and fosters a work environment where teamwork, respect, and continuous improvement are paramount. With a strong presence across the country, Envoy Air contributes significantly to the American Airlines network, helping passengers reach their destinations seamlessly and on time.
This role focuses on delivering superior customer service at the frontline of ... Show More
This role focuses on delivering superior customer service at the frontline of ... Show More
Job Requirements
- Minimum age: 18
- high school diploma, GED, or international equivalent
- possess a valid, unexpired and unsuspended state driver's license
- ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
- flexible to work additional hours with short notice when operationally necessary
- must be able to carry, bend, lift and turn with bags weighing up to 75 lbs
- must be customer focused, detail oriented, and interested about the airline industry
- able to communicate in a clear, polite, and friendly manner
- must be comfortable working with computers and ability to learn new computer programs
- must be able to read, write, fluently speak, and understand the English language
- authorized to work in the United States without sponsorship
Job Qualifications
- High school diploma, GED, or international equivalent
- possess a valid, unexpired and unsuspended state driver's license
- ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
- flexible to work additional hours with short notice when operationally necessary
- must be able to carry, bend, lift and turn with bags weighing up to 75 lbs
- customer focused, detail oriented, and interested about the airline industry
- able to communicate in a clear, polite, and friendly manner
- comfortable working with computers and ability to learn new computer programs
- must be able to read, write, fluently speak, and understand the English language
- authorized to work in the United States without sponsorship
Job Duties
- Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
- use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
- inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
- collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
- listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
- may work in the Baggage Service Office to track the location of baggage and handle passenger questions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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