BVRC

Full-time Membership Services Agent - $19/hr

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $1.00
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Work Schedule

Day Shifts
Weekend Shifts
Fixed Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities

Job Description

Blue Valley Recreation Commission is a reputable organization committed to enhancing the health and wellness of the community through providing superior fitness and recreational services. Renowned for operating one of the premier fitness and recreation centers in the area, the Commission offers state-of-the-art facilities and a diverse range of programs that cater to fitness enthusiasts of all levels. The Commission’s focus on community wellbeing and its commitment to facility excellence make it a sought-after employer for individuals passionate about health, fitness, and outstanding customer service. The fitness center boasts modern amenities and well-equipped spaces designed to support a variety of... Show More

Job Requirements

  • High school diploma or equivalent
  • proficiency in operating office equipment and computer systems
  • exceptional customer service and interpersonal skills
  • strong organizational and multitasking abilities
  • ability to work independently and as part of a team
  • prior experience in a customer service or receptionist role is a plus

Job Qualifications

  • High school diploma or equivalent
  • proficiency in operating office equipment and computer systems
  • exceptional customer service and interpersonal skills
  • strong organizational and multitasking abilities
  • ability to work independently and as part of a team
  • prior experience in a customer service or receptionist role is a plus
  • MS Office and previous experience in recreation or membership software a plus

Job Duties

  • Constantly greet and develop relationships with members and program participants throughout the facility
  • answer incoming telephone calls, transfer calls as necessary, and provide assistance to Recreation Commission patrons and the general public
  • respond to public inquiries in a courteous and informative manner
  • direct patrons and guests to program locations within the facility, ensuring they have a seamless experience
  • input patron registrations into a computer system, including registration requests made by phone
  • process transactions and prepare refunds in accordance with established policies
  • remain knowledgeable about all programs, class schedules, and membership information
  • maintain a safe environment within the facility
  • address member complaints and concerns promptly, keeping the Operations Lead and Supervisors informed of any issues, emergencies, or complaints
  • compile data and process forms and records as needed
  • maintain records accurately
  • operate a variety of office equipment, including telephones, computers, and copy machines
  • input and retrieve data and text as required to support daily operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location