Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Other ancillary benefits
401K Plan with employer match
Job Description
Planned Companies is a reputable firm known for delivering exceptional client service and comprehensive concierge solutions. Located in Reston, VA, the company prides itself on fostering a professional and welcoming environment to ensure all clients and residents receive top-tier assistance. Planned Companies operates as a full-time employer offering work schedules that are Monday through Friday from 9 AM to 5 PM, with competitive pay rates — specifically $23.00 per hour for the Lead Concierge position. The company's commitment to inclusivity and equal opportunity employment is strongly emphasized, ensuring that all candidates receive fair consideration regardless of background or personal characteristics.Show More
Job Requirements
- Minimum of 2+ year’s client-facing experience
- Basic computer literacy skills and talent for technology
- Microsoft Suite proficiency
- Advanced written and verbal communication skills
- Polite, friendly, and self-assured attitude
- Skills in multitasking and good time management
- Some experience with scheduling
- Basic knowledge of resident portal software
Job Qualifications
- Minimum of 2+ year’s client-facing experience
- Basic computer literacy skills
- Microsoft Suite proficiency
- Advanced written and verbal communication skills
- Polite, friendly, and self-assured attitude
- Skills in multitasking and good time management
- Some experience with scheduling
- Basic knowledge of resident portal software
Job Duties
- Manage concierge staff
- Handle inquiries from clients and residents in a professional manner
- Help with the organization of on-site events
- Greet clients when they enter the building and guide them to their designated areas
- Process important queries and manage customer expectations in a polite and friendly manner
- Keep track of frequent clients and create a tailored experience based on their personal needs
- Answer telephones and monitor the lobby
- Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc
- Maintain control of all keys including logging the keys in and out
- Announce all visitors to the clients and tenants and keep all visitors at the front desk until permission is received from the unit resident or tenant
- Maintain a clean and pleasant environment
- Log in and secure all packages, deliveries, and other appropriate items at the designated area
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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