Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Employee flight privileges
Training and development programs
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Envoy Air is a prominent regional airline and a wholly owned subsidiary of American Airlines Group, dedicated to providing exceptional air travel experiences across the United States. As a trusted partner within the extensive American Airlines network, Envoy Air is known for its commitment to safety, reliability, and outstanding customer service. The company operates a large fleet of regional jets, connecting smaller communities to major hubs, and supporting thousands of passengers daily with dependable and efficient service. Envoy Air’s mission centers on delivering top-tier service while fostering a supportive work environment where employees can thrive and grow their careers. The... Show More
Job Requirements
- Minimum age 18
- High school diploma, GED, or international equivalent
- Willing and able to work rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
- Flexible to work additional hours with short notice
- Must be able to carry, bend, lift, and turn with bags and items up to 75 lbs
- Customer focused and detail oriented
- Comfortable with computers and able to learn new programs
- Fluent in English reading, writing, speaking, and understanding
- Legal right to work in the United States
- Ability to communicate verbally and in writing
- Strong organizational and interpersonal skills preferred
- Above average attendance preferred
- Ability to read, write, fluently speak, and understand Spanish preferred in some locations
- One year of customer service experience preferred
- Prior training or curriculum development experience preferred
- Experience using Word and Excel preferred
- Must have TSA-acceptable identification for business travel
Job Qualifications
- High school diploma, GED, or international equivalent
- Strong organizational, interpersonal, negotiation, and leadership skills preferred
- Demonstrated verbal and written communication skills
- Ability to learn new computer programs comfortably
- Customer service experience preferred
- Prior training or curriculum development experience preferred
- Experience using Microsoft Word and Excel preferred
- Ability to communicate fluently in English
- Ability to speak and understand Spanish in some locations preferred
- Must possess legal right to work in the United States
- Must have TSA-acceptable identification for business travel
Job Duties
- Provide efficient, friendly service to all customers
- Promote and sell air travel with American Eagle, American Airlines, and/or contracted carriers
- Complete arrangements for passengers including itineraries, fare computations, refunds, ticket issuance, baggage handling, and excess baggage charges
- Escort passengers safely between terminal and aircraft
- Manage reservations, stand-bys, luggage, cabin availability, and in-flight supplies
- Determine flight close-out times and complete flight forms accurately
- Conduct agent observations and associate activities
- Administer local training programs, schedule manpower, and ensure safe, consistent operations
- Maintain supplies and inventory control logs
- Prepare customer correspondence, investigate discrepancies, compile statistical data for reports
- Assist management with administrative duties and represent the company when assigned
- Operate mobile mechanical jet-bridge safely and efficiently
- Open and close aircraft cabin doors without assistance
- Perform physical tasks such as standing, climbing stairs, lifting baggage up to 75 lbs, and navigating working surroundings safely
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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